Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today’s children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.
🌟 Join Our Team - We're Hiring! 🌟
Full-Time | 6-Month Contract | Hybrid Working
Help families navigate the moments that matter.
As a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.
This is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.
Why join us?
What you'll do
About you
We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.
You'll bring:
The details
At Junior Adventures Group, child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.
We welcome individuals from all backgrounds, abilities, and identities, including Aboriginal and Torres Strait Islander people.
Support customers across chat, email, and phone by resolving questions, explaining app features, reviewing requests, following up on claims, and identifying issues and process improvements.
Support customers by phone, email, and live chat, processing orders, advising on products, resolving queries, and coordinating with courier partners to deliver a smooth customer experience.
Support Swedish- and English-speaking customers with technical, account, and subscription questions, demonstrate software features, prepare tailored offers, and coordinate solutions that improve the customer experience.
Provide phone-based support to consumers, complainants, representatives, and AFCA members by understanding issues, sharing accurate information, guiding people through complaint processes, and calmly resolving difficult interactions.
The Customer Support Agent plays a vital role in delivering exceptional customer experiences by providing timely and accurate support across various communication channels.
