🕒 4 days ago
Leads outsourced customer support vendor performance and complex CX programs, while managing and developing Associate Vendor Managers and driving measurable improvements in service quality, efficiency, and cost.
Digital Agency Operations Director (Remote)
📅 May 6
SEOContent ManagementWeb DevelopmentPaid Media
📜 Description
- Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design.
- Lead 8 functional heads and a team of 70 to ensure KPI performance and client ROI.
- Drive capacity planning, hiring, and profitability.
- Enforce SOPs, playbooks, and accountability.
- Remove roadblocks to ensure delivery quality.
🛠️ Requirements
- 8+ years experience (4+ in marketing/project mgmt)
- 4+ years managing 10+ (scaled 50–100 teams)
- Strong across digital channels (SEO, paid, web, etc.)
- Proven in $15M-$50M+ environments
- Systems + KPI-driven operator
- Strong leader, highly organized, data-driven
- Agency experience + EOS familiarity (asset)
- Experience leading development and strategic adoption of AI agents to automate workflows and enhance business outcomes
✨ Benefits
- 100% remote work environment.
- Paid learning and development opportunities.
- High ownership and impact within the role.
Full job description
About Jumpfactor
8-time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies. Largest in our niche, scaling 5X.
The Role
Own end-to-end agency operations across SEO, Content, Web, Paid, Email, Social, and Design. Lead 8 functional heads, 70 team members to ensure KPI performance, client ROI, and elite execution. Full accountability for delivery quality, team performance, and operational excellence.
What You’ll Own
Lead 7 leaders and a team of 35
Drive KPI performance + client ROI
Capacity planning, hiring, profitability
Enforce SOPs, playbooks, accountability
Remove roadblocks, ensure delivery quality
What You Bring
8+ years experience (4+ in marketing/project mgmt)
4+ years managing 10+ (scaled 50–100 teams)
Strong across digital channels (SEO, paid, web, etc.)
Proven in $15M-$50M+ environments
Systems + KPI-driven operator
Strong leader, highly organized, data-driven
Agency experience + EOS familiarity (asset)
Experience leading development and strategic adoption of AI agents to automate workflows and enhance business outcomes
Not for You If
You avoid tough calls or accountability
You prefer strategy over execution ownership
You can’t operate in high-performance environments
Why Jumpfactor
100% remote, high-performance team
5X growth trajectory
Paid learning + development
High ownership and impact
Join a Winning Team
8 Growth500 awards. $1.9B+ revenue driven. Built for operators who deliver.
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