Resort Manager

Company Description

Dolphin Group, established in 1992, stands as a testament to the power of vision, collaboration, and unwavering commitment.

Over the years, we have transformed from a budding enterprise to a leading conglomerate in [Qatar], with a diversified portfolio that spans across multiple sectors. Our growth narrative is not just about numbers but about the relationships we’ve nurtured, the partnerships we’ve forged, and the milestones we’ve achieved.

Job Description

We are seeking a dynamic and visionary Resort Manager to lead our prestigious property in Mumbai, India. As the Resort Manager, you will oversee all aspects of our resort operations, ensure exceptional guest experiences, and drive business growth in this vibrant metropolis.

• Oversee daily resort operations, including front office, housekeeping, food and beverage, and maintenance departments
• Develop and implement strategic plans to maximize revenue and profitability
• Ensure the highest standards of customer service and guest satisfaction
• Manage and mentor a diverse team of hospitality professionals
• Create and maintain budgets, financial reports, and performance metrics
• Collaborate with sales and marketing teams to develop and execute promotional strategies
• Plan and coordinate special events and activities that showcase local attractions in Mumbai
• Address and resolve guest complaints and concerns promptly and professionally
• Ensure compliance with Indian hospitality regulations and industry standards
• Continuously improve resort facilities, services, and guest experiences
• Foster a positive work environment that promotes teamwork and excellence
• Implement and maintain safety and security protocols for guests and staff
• Stay informed about industry trends and implement innovative practices to enhance the resort's offerings

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 5 years of experience in hotel or resort management, preferably in a luxury hospitality environment
• Proven track record in financial management and budgeting
• Strong leadership skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills
• Proficiency in hospitality management software and Microsoft Office Suite
• In-depth knowledge of Indian hospitality industry regulations and standards, particularly in Mumbai
• Experience in marketing, sales, and revenue management
• Ability to make decisive decisions and solve complex problems
• Strong organizational and time management skills
• Crisis management and conflict resolution skills
• Visionary approach to resort management and innovation in guest services
• Ability to work flexible hours, including weekends and holidays
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Adaptability to work effectively in a fast-paced, dynamic environment
• Fluency in English; knowledge of Hindi and other local languages is a plus
• Familiarity with Indian culture, customs, and tourism industry trends

Additional Information