Our client is a fast-growing Saudi SaaS start-up that’s helping shape the digital trust infrastructure of the Saudi digital economy. Thousands of users rely on their platform to securely manage and sign agreements. Their vision is to become a comprehensive solution
for E-signatures, digital agreements, and identity verification. Supported by investors and
rapidly expanding their team and customer base, they are looking for a driven Product
Manager to join their journey.
Role Overview – Head of Customer Success
As the leader of Customer Success, you will take full ownership of the end-to-end customer journey after the sale—covering onboarding, implementation, adoption, retention, renewals, and growth. Your goal is to create a high-performing, scalable CS organization that consistently drives customer satisfaction, strengthens retention, and transforms clients into long-term advocates.
This position blends strategic leadership, operational rigor, and direct engagement with key enterprise and government clients.
Key Responsibilities:
Qualifications & Experience:
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