Remote Jobs RockRemote Jobs Rock

Reputation Management Coordinator

🕒 7 days ago
📍 🇺🇸 United States - Remote💰 $20 - $23 / hour🎹 Mid-level🤝 Customer Success Manager💼 Full-Time
Guest Review ManagementCustomer Concern CoordinationAdministrative OversightFeedback Analysis
Apply Now

📜 Description

  • Manage guest reviews and ratings across platforms, responding professionally and promptly.
  • Analyze guest feedback to identify service concerns and opportunities for improvement.
  • Coordinate with local teams to resolve guest concerns and document resolutions.
  • Oversee the unit termination process, ensuring accurate administrative steps are followed.
  • Maintain accurate records of guest concerns and operational activities.
  • Collaborate with internal departments to manage dependencies and follow up on tasks.

🛠️ Requirements

  • At least 2 years of experience in a guest-facing or customer service role.
  • Strong organizational skills to manage multiple workflows and deadlines.
  • Excellent written and verbal communication skills.
  • Proven problem-solving abilities and coordination skills.
  • Proactive customer service orientation with sound judgment.
  • Comfortable using digital systems and maintaining accurate records.

✨ Benefits

  • Hourly Compensation: $20–$23 per hour, less applicable payroll deductions and required withholdings.
  • Remote Work: Fully remote position, offering flexibility to work from an appropriate location within the United States.
  • Work Schedule: Typically Monday through Friday, with flexibility required to accommodate occasional weekends and holidays.
  • Health Insurance: Medical
  • Dental
  • Vision insurance
  • Retirement Benefits: 401(k) retirement plan with company matching, subject to plan terms.
  • Paid Time Off: Paid time off and holidays for eligible non-exempt employees.
  • Flexible Leave: Paid flexible time off and holidays for eligible exempt employees.
  • Paid Sick Leave: Paid sick leave in accordance with applicable policies and requirements.
Full job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Reputation Management Coordinator based in the United States.

The Reputation Management Coordinator plays a key role in maintaining an exceptional guest experience and supporting efficient vacation rental operations. This position combines guest review management, customer concern coordination, and administrative oversight of property offboarding processes. You will work closely with local market teams and internal stakeholders to ensure guest feedback is handled professionally and outstanding issues are resolved promptly. You will also oversee unit termination workflows, maintaining accurate records and ensuring smooth operational transitions. The role is ideal for an organized, detail-oriented professional who enjoys coordinating multiple processes and improving service quality. Join a collaborative, hospitality-focused environment where your work directly contributes to guest satisfaction, operational consistency, and continuous improvement.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1

Accountabilities

  • Guest Reviews and Reputation Management: Manage guest reviews and ratings across relevant platforms, including reviewing feedback, rating guests, and responding professionally and promptly in accordance with brand standards and service expectations.
  • Guest Feedback Analysis: Identify recurring themes, service concerns, and opportunities for improvement in guest reviews, escalating relevant insights to the appropriate teams to support better guest experiences and operational performance.
  • Guest Concern Coordination: Partner with local market teams and internal stakeholders to investigate and resolve guest concerns, facilitate communication across departments, monitor open issues, document resolutions, and ensure agreed-upon actions are completed.
  • Unit Terminations and Offboarding: Coordinate the complete unit termination process, from initial notification through final completion, ensuring that all required administrative steps and system updates are handled accurately and on schedule.
  • Documentation and Record Management: Maintain complete and accurate records of guest concerns, review responses, unit terminations, and related operational activities, ensuring internal systems reflect the correct status of each case or property.
  • Cross-Functional Collaboration: Work closely with local teams and internal departments to coordinate responsibilities, manage dependencies, follow up on outstanding tasks, and escalate delays or issues when necessary.
  • Process Improvement: Analyze workflows and program performance to identify bottlenecks, recommend improvements, and implement more efficient processes that enhance service quality and operational effectiveness.
  • General Operational Support: Contribute to a collaborative working environment, share relevant information with stakeholders, stay informed about industry practices and emerging technologies, and support additional responsibilities as business needs evolve.

    • Requirements

  • Relevant Experience: At least 2 years of experience in a guest-facing, customer service, customer support, or similar coordination role. Previous experience in hospitality, hotels, vacation rentals, or related industries is highly preferred.
  • Education: A college education is strongly preferred, although equivalent practical experience and demonstrated skills are also valued.
  • Organization and Time Management: Strong organizational skills, with the ability to manage multiple workflows, deadlines, follow-up activities, and administrative responsibilities simultaneously.
  • Attention to Detail: A high degree of accuracy when updating systems, managing documentation, responding to reviews, and tracking operational processes from initiation through completion.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and thoughtfully with guests, local teams, and internal stakeholders.
  • Problem-Solving and Coordination: Demonstrated ability to investigate concerns, coordinate across multiple teams, track outstanding actions, and follow issues through to resolution.
  • Customer Service Orientation: A proactive, guest-focused approach, with sound judgment, discretion, and the ability to handle sensitive information and challenging situations professionally.
  • Technical Proficiency: Comfortable using digital systems, software platforms, mobile applications, and tablets, with the ability to learn new tools and maintain accurate electronic records.
  • Adaptability and Collaboration: Ability to work independently in a remote environment while collaborating effectively with colleagues across different teams and locations.
  • Remote Work Requirements: Reliable internet access and transportation are required. Flexibility may be needed to support occasional weekend or holiday coverage, depending on business requirements.
  • Employment Eligibility: Applicants must be legally authorized to work in the United States. Employment is contingent upon successfully completing a background check.

    • Benefits

  • Hourly Compensation: $20–$23 per hour, less applicable payroll deductions and required withholdings.
  • Remote Work: Fully remote position, offering flexibility to work from an appropriate location within the United States.
  • Work Schedule: Typically Monday through Friday, with flexibility required to accommodate occasional weekends and holidays.
  • Health Insurance: Medical, dental, and vision insurance, subject to plan eligibility and applicable terms.
  • Retirement Benefits: 401(k) retirement plan with company matching, subject to plan terms.
  • Paid Time Off: Paid time off and holidays for eligible non-exempt employees.
  • Flexible Leave: Paid flexible time off and holidays for eligible exempt employees.
  • Paid Sick Leave: Paid sick leave in accordance with applicable policies and requirements.
  • Supportive Work Environment: Opportunity to contribute to a collaborative, hospitality-driven organization focused on guest satisfaction, operational excellence, and continuous improvement.
    • Apply Now

    Similar jobs

    Search more Customer Success Manager jobs
    GitLab

    Customer Success Architect

    🕒 3 days ago
    GitLab👥 10,000+ employees🏢 IT Services And IT Consulting🤝 B2B
    WebsiteLinkedInAll Job Openings

    Advise strategic customers on connecting GitLab’s DevSecOps platform to business goals, translating desired outcomes into success plans and driving technical enablement, adoption, retention, and customer satisfaction.

    📍 🇺🇸 United States - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager
    GitBranching StrategiesSoftware Development LifecycleContinuous Integration
    View jobApply
    3E

    Customer Success Manager

    🕒 3 days ago
    3E👥 51 - 200 employees🏢 Computer Software
    WebsiteLinkedInAll Job Openings

    Build trusted customer partnerships by educating clients on software, driving product adoption, coordinating cross-functional support, and proactively addressing risks to strengthen retention and customer outcomes.

    📍 🇺🇸 Canton - Remote💰 $78k - $84k / year💼 Full-Time🎹 Mid-level🤝 Customer Success Manager
    Customer SuccessAccount ManagementCustomer Relationship BuildingSoftware Training
    View jobApply
    SMDigital

    Bilingual Representative (English - Spanish Speakers)

    🕒 3 days ago
    SMDigital
    WebsiteAll Job Openings

    As a Bilingual Representative, you will manage client communications in both English and Spanish, guiding them through the pre-settlement funding process with compassion and accuracy.

    📍 🇵🇭 Philippines - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇪🇸 Spanish Required
    Bilingual CommunicationCustomer ServiceCase ManagementLegal Funding Processes
    View jobApply
    Datavant

    Client Success Manager, Payer Retrieval

    🕒 3 days ago
    Datavant👥 10,000+ employees🏢 Software Development🤝 B2B
    WebsiteLinkedInAll Job Openings

    Own customer relationships and coordinate cross-functional teams to deliver healthcare risk adjustment projects, resolve issues, report results, and improve project processes throughout the customer lifecycle.

    📍 🇺🇸 United States - Remote💰 $108k - $130k / year💼 Full-Time🎹 Mid-level🤝 Customer Success Manager
    Client SuccessAccount ManagementProject ManagementHealthcare Industry
    View jobApply
    View more Customer Success Manager jobs

    Trusted by Remote Workers