🕒 3 days ago
Build scalable performance frameworks for Member Experience operations, using analytics, dashboards, vendor partnerships, and continuous improvement to strengthen frontline performance and member outcomes.
Program Manager, Global Strategic Accounts
🕒 5 days ago
Program ManagementData AnalysisStakeholder ManagementCross-functional Collaboration
📜 Description
- Translate account objectives into structured program plans with clear goals, timelines, and success metrics.
- Manage account reporting by collaborating with data teams to validate information and maintain performance metrics.
- Coordinate quarterly and annual business reviews by preparing reports and performance insights.
- Integrate content, coaching, and engagement campaigns into a cohesive roadmap aligned with client objectives.
- Facilitate planning sessions with internal teams and client stakeholders to ensure alignment on timelines and responsibilities.
- Incorporate feedback from clients and program participants into future planning for continuous improvement.
🛠️ Requirements
- Education: Bachelor's degree from an accredited college or university.
- Professional Experience: At least 5 years of experience managing programs in enterprise client services, employee engagement, internal communications, or a related field.
- Global Program Management: Demonstrated experience planning and managing ongoing programs across multiple regions or large, diverse employee populations.
- Engagement Strategy: Experience developing and executing communication and engagement plans that increase awareness and participation through campaigns, events, content, and other channels.
- Analytical Expertise: Strong analytical skills, including proficiency with dashboards, spreadsheets, performance metrics, and data interpretation to identify trends and recommend improvements.
- Reporting and Client Communication: Experience preparing client-facing reports, presenting program insights, supporting business reviews, and leading planning discussions with client stakeholders.
- Cross-Functional Collaboration: Ability to coordinate timelines, resources, dependencies, and priorities across teams without direct managerial authority.
- Strategic Thinking and Problem-Solving: Ability to translate broad business objectives into actionable plans, anticipate challenges, assess competing priorities, and develop practical solutions.
- Stakeholder Management: Strong communication, relationship-building, and organizational skills, with the ability to maintain alignment among internal teams, regional stakeholders, and enterprise clients.
- Ownership and Adaptability: A proactive, results-oriented approach, with the ability to manage complex initiatives, monitor outcomes, and continuously improve program performance.
✨ Benefits
- Competitive Compensation: Base salary ranging from $130,000 to $160,000 per year, depending on experience and expertise.
- Performance-Based Rewards: Competitive total compensation package that may include a performance bonus and equity.
- Comprehensive Healthcare: Medical
- Dental
- Vision insurance coverage
- Retirement Planning: 401(k) retirement savings plan with an employer match.
- Generous Paid Time Off: Paid time-off programs designed to support rest, personal commitments, and work-life balance.
- Additional Recharge Time: Thrive Time, an additional paid-time-off benefit designed to help employees recover and recharge after major projects or particularly demanding work periods.
- Career Development: Opportunities to grow professionally, expand your expertise, and contribute to organizational growth and strategic initiatives.
- Mission-Driven Environment: The opportunity to contribute to programs that improve employee well-being, productivity, and mental resilience across global organizations.
Full job description
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Program Manager, Global Strategic Accounts based in the United States.
As a Program Manager, Global Strategic Accounts, you will oversee the planning, coordination, and optimization of strategic programs for a major global enterprise client. You will translate account priorities into actionable roadmaps that align employee engagement initiatives, coaching services, content, and regional campaigns. Working closely with account leadership, operations teams, and client stakeholders, you will ensure consistent execution across diverse markets and employee populations. You will leverage data, reporting, and stakeholder feedback to measure performance, identify opportunities, and drive continuous improvement. This role combines strategic thinking, analytical expertise, and cross-functional collaboration to deliver measurable business and employee well-being outcomes. Join a mission-driven, technology-enabled environment where your work helps organizations improve health, productivity, and resilience at scale.
Accountabilities
Requirements
Benefits
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