Leads outsourced customer support vendor performance and complex CX programs, while managing and developing Associate Vendor Managers and driving measurable improvements in service quality, efficiency, and cost.
Manager, Commercial Logistics & Supply Chain
📜 Description
- Develop strategies to grow freight forwarding, 3PL, NVOCC, short-sea shipping, and integrated supply chain services.
- Build customer relationships and coordinate with commercial teams to deliver tailored logistics solutions.
- Identify and assess market opportunities, then coordinate resources to launch and develop services.
- Analyze market trends, trade opportunities, risks, pricing, and financial models to support profitable decisions.
- Direct trading strategy implementation and short- and long-term planning across Canadian business units.
- Collaborate with senior leaders and external stakeholders, monitor performance, and provide financial insights and recommendations.
🛠️ Requirements
- Degree in Business, Commerce, Economics, or a related discipline; knowledge of quantitative analysis and commercial principles.
- At least five years of general management experience; 3PL experience, particularly with an NVOCC licence, is an asset.
- Professional experience in Canada or direct experience working with Canadian industries.
- Experience managing complex commercial contracts, developing business strategies, and evaluating opportunities.
- Strong quantitative, financial, analytical, strategic planning, and project cost management skills.
- Track record managing customer, shareholder, government, and external partner relationships.
- Excellent communication, negotiation, and presentation skills; fluent English.
- Proactive, commercially minded, collaborative, adaptable, and able to turn complex information into practical recommendations.
✨ Benefits
- Competitive base salary and annual performance bonus.
- Generous paid vacation, including a paid flexible day and volunteer days.
- Comprehensive health and dental coverage beginning on the first day of employment.
- Annual health and lifestyle spending account.
- Defined contribution pension plan with employer contributions.
- Retirement savings plan.
- Employee wellness initiatives and programs.
- Access to internal training
- Learning opportunities
- Professional development support
Full job description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Commercial Logistics & Supply Chain based in Canada.
This is an exciting opportunity for a commercially driven logistics professional to lead freight forwarding and supply chain business development across Canada. The role focuses on expanding market presence, strengthening customer relationships, and identifying new opportunities across integrated logistics services. You will work closely with commercial teams, senior leadership, cargo owners, and external stakeholders to develop and execute strategic growth initiatives. By combining market intelligence, financial analysis, and customer-focused solutions, you will help drive sustainable business performance and operational efficiency. The position offers the opportunity to influence commercial strategy across freight forwarding, third-party logistics, and multimodal transportation services. You will thrive in a dynamic, internationally connected environment that values innovation, collaboration, and long-term customer partnerships.
Accountabilities
Requirements
Benefits
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