🕒 3 days ago
Advise strategic customers on connecting GitLab’s DevSecOps platform to business goals, translating desired outcomes into success plans and driving technical enablement, adoption, retention, and customer satisfaction.
HP Amplify Program Support Consultant
🕒 6 days ago
Customer SupportLearning OperationsCertification ManagementStakeholder Management
📜 Description
- Act as the primary point of contact for partners seeking assistance with learning programs and certification requirements.
- Provide accurate information and guidance on learning pathways and available tools.
- Manage complex inquiries and coordinate with internal teams for timely issue resolution.
- Track training completion and communicate progress to partners and stakeholders.
- Build and maintain strong relationships with partners through proactive communication.
- Identify recurring issues and recommend improvements to enhance the partner learning experience.
🛠️ Requirements
- A bachelor's degree or equivalent professional experience, preferably in Business Administration, Human Resources, Learning and Development, Communications, or a related discipline.
- At least 3 years of experience in learning operations, customer support, partner enablement, training administration, or a similar role.
- Practical experience supporting learning programs, managing certification processes, responding to customer inquiries, and coordinating training-related activities.
- Strong customer and partner service orientation, with a commitment to professionalism, integrity, confidentiality, and high-quality support.
- Excellent written and verbal communication skills, including the ability to explain complex procedures and certification requirements clearly to different audiences.
- Strong analytical and problem-solving abilities, with the capacity to investigate complex issues, identify root causes, and implement effective solutions.
- Demonstrated stakeholder management skills and the ability to establish productive relationships with partners, customers, and internal teams.
- Experience collaborating with global, cross-functional, and remote teams to achieve operational objectives and deliver consistent business outcomes.
- Proficiency in Microsoft 365 applications, learning management systems (LMS), and customer support tools.
- Excellent organizational skills and attention to detail, with the ability to manage multiple requests, prioritize competing responsibilities, and meet deadlines in a fast-paced environment.
✨ Benefits
- Flexible working arrangements: Access to work-from-home opportunities and flexible working hours, depending on business requirements.
- Work-life balance: Supportive policies and arrangements designed to help employees balance professional responsibilities with personal
- Collaborative work environment: Join a friendly and supportive team that encourages creativity, teamwork, and professional development.
- Professional growth: Develop expertise in partner enablement, learning operations, certification management, and customer support.
- Global exposure: Collaborate with international partners and cross-functional teams in a global business environment.
- Continuous learning: Gain experience with learning platforms, certification programs, operational systems
- Corporate social responsibility: Participate in initiatives that support communities and encourage positive social impact.
- Full-time employment: Build your career in a structured professional environment focused on service quality, collaboration
Full job description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an HP Amplify Program Support Consultant based in India.
As an HP Amplify Program Support Consultant, you will play a key role in helping business partners navigate learning programs, certification requirements, and training platforms. You will serve as a primary point of contact for partner learning support, ensuring inquiries are handled professionally, accurately, and within established service levels. The role combines customer support, learning operations, issue resolution, and stakeholder coordination in a global business environment. You will guide partners through certification pathways, monitor training progress, and resolve complex learning-related challenges by collaborating with cross-functional teams. By identifying recurring issues and improving support processes, you will contribute to a seamless learning experience and stronger partner enablement. This full-time opportunity is ideal for a service-oriented professional who enjoys problem-solving, relationship management, and continuous improvement within a collaborative and flexible workplace.
Accountabilities:
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