This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engagement Manager based in the United States.
The Engagement Manager will lead enterprise customer engagements and oversee the successful deployment of AI-powered solutions across industrial organizations. This role combines customer success, technical leadership, and program management to deliver measurable improvements in operational performance. You will work closely with engineering, operations, reliability, and executive stakeholders to ensure customers maximize platform adoption and business value. By translating advanced analytics and AI insights into practical solutions, you will help reduce downtime, lower maintenance costs, and improve asset reliability. You will also identify opportunities to expand customer relationships and support the adoption of new use cases. This is an opportunity to contribute to the transformation of heavy industry through innovative technology in a fast-growing, globally focused environment.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1In this role, you will own customer outcomes, lead complex deployments, and build strategic partnerships that support long-term adoption, retention, and growth.
Requirements:
The ideal candidate brings extensive experience in enterprise customer engagement, industrial technology, and complex solution delivery, along with the ability to connect technical capabilities to measurable business outcomes.
Preferred qualifications:
Benefits:
Leads the development and optimization of customer success service offerings across Professional Services, Technical Success, and Support, using customer insights, performance metrics, and cross-functional governance to improve adoption.
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Own client relationships as a trusted technology advisor, guiding IT roadmaps and service delivery, coordinating project quality, resolving escalations, and identifying opportunities to expand client engagements.
