Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travellers in making smarter travel decisions by leveraging artificial intelligence. The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, and cabs, and provide travel utility tools and services developed using in-house proprietary algorithms and crowd-sourced information. With over 54 crore Annual Active Users in Fiscal 2025, ixigo is the leading OTA for Next Billion Users in India. For more information, please visit http://www.ixigo.com
Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.
Handle routine customer inquiries in English and Spanish across phone, email, and live chat, assisting with accounts and troubleshooting, tracking follow-ups, updating CRM records, and escalating complex issues.
Serve as a Mandarin-English point of contact for prospective and current clients, managing inquiries, consultations, follow-ups, records, and administrative coordination to support client satisfaction and intake goals.
Handle inbound calls for a range of businesses, helping callers with empathy, taking and delivering accurate messages, booking appointments, and transferring calls while providing polished, client-focused service.
Support members through onboarding, account setup, and ongoing questions by phone and email, offering empathetic guidance, practical solutions, and accurate documentation throughout their financial journey.
Support members throughout their financial journey by answering questions, setting up accounts, and providing empathetic guidance and solutions through phone and email.
