🕒 2 days ago
As a Systems Engineer in Corporate Security, you will build and operate security controls for device management, identity access, and AI tools, focusing on automation and integration.
Service Desk Engineer
📅 Jul 27
IT SupportTroubleshootingTicket ManagementRemote Support
📜 Description
- Acting as the first point of contact for all IT-related queries, logging tickets accurately and capturing key details
- Troubleshooting hardware and software issues, including laptops, PCs, printers, mobile and desk phones
- Resolving incidents wherever possible and owning tickets through to resolution when escalated
- Providing desk-side support to colleagues at the Support Operations Centre in Keynsham
- Communicating clearly and professionally with users, keeping them informed on progress
- Contributing to and maintaining IT knowledge base documentation for internal and self-service use
🛠️ Requirements
- A basic understanding of networking technologies (TCP/IP, DNS, DHCP, LAN/WAN, VPN)
- Experience supporting Microsoft client operating systems and Office 365
- Knowledge of ticket management systems, remote support tools, and hardware lifecycle management
- Strong problem-solving and diagnostic skills
- Excellent communication skills with the ability to adapt your approach to different users
- Experience providing both remote and in-person IT support
✨ Benefits
- Healthcare Cash Plan
- Cycle to Work scheme
- Green Cars salary sacrifice scheme
- Voluntary benefits: choose from a range of benefits to suit you
- Discounted staff pet care
- Access to discounts/cashback with hundreds of participating retailers
Full job description
About Us
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business.
Team / Function
You’ll be part of our IT Service Desk, the first point of contact for over 12,000 colleagues across 1,200 practices in the UK and Ireland. Our Service Desk delivers friendly, reliable IT support to both head office and practice-based teams, operating from our Support Operations Centre in Keynsham and remotely. Support is provided Monday to Friday, 8:00am–6:30pm, with occasional out-of-hours cover. This is a hybrid role, with multiple days per week expected in our Keynsham office.
What will you be doing?
As a Service Desk Engineer, you’ll deliver a high standard of customer-focused IT support, resolving issues efficiently and ensuring users feel supported every step of the way.
Key responsibilities include:
Acting as the first point of contact for all IT-related queries, logging tickets accurately and capturing key details
Troubleshooting hardware and software issues, including laptops, PCs, printers, mobile and desk phones
Resolving incidents wherever possible and owning tickets through to resolution when escalated
Providing desk-side support to colleagues at the Support Operations Centre in Keynsham
Communicating clearly and professionally with users, keeping them informed on progress
Working with third-party suppliers when required
Contributing to and maintaining IT knowledge base documentation for internal and self-service use
Adhering to IT processes, policies, and agreed Service Level Agreements
Who are we looking for?
We’re looking for a proactive, customer-focused Service Desk Engineer who thrives in a fast-paced environment and enjoys helping others.
You’ll bring:
A basic understanding of networking technologies (TCP/IP, DNS, DHCP, LAN/WAN, VPN)
Experience supporting Microsoft client operating systems and Office 365
Knowledge of ticket management systems, remote support tools, and hardware lifecycle management
Strong problem-solving and diagnostic skills
Excellent communication skills with the ability to adapt your approach to different users
Experience providing both remote and in-person IT support
What’s in it for you?
At IVC Evidensia, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
A role with real business impact supporting teams across the organisation
Clear career pathways with progression opportunities within Central Functions and beyond
Ongoing learning and development supported by tailored programmes and resources
A collaborative, values-led culture focused on care, innovation, and continuous improvement
Benefits
Healthcare Cash Plan
Cycle to Work scheme
Green Cars salary sacrifice scheme
Voluntary benefits: choose from a range of benefits to suit you
Discounted staff pet care
Access to discounts/cashback with hundreds of participating retailers
Diversity, Equality, Inclusion and Belonging
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Similar jobs
Search more Software Engineer jobs
Information Manager & Power Platform Developer - Transportation Engineering
🕒 2 days ago
Aecom2👥 10,000+ employees🏢 Architecture And Engineering🤝 B2B
🕒 2 days ago
As an Information Manager & Power Platform Developer, you will lead the development of information management systems and digital solutions to enhance transportation projects.
Power Platform Developer | Permanent WFH | Night Shift
🔥 22 hours ago
Safarimicro👥 51 - 200 employees🏢 Computer & Network Security
🔥 22 hours ago
As a Power Platform Developer, you'll collaborate with business leaders to identify improvement opportunities and develop practical technology solutions across the Microsoft Power Platform.
🕒 2 days ago
As a Dynamics 365 Developer, you will enhance and support STEM Learning's Dynamics 365 and Power Platform solutions, ensuring they deliver value across the organization.
Associate Staff Engineer, ServiceNow(Source to Pay)
🕒 2 days ago
Nagarro1👥 10,000+ employees🏢 Information Technology And Services
🕒 2 days ago
Design and implement ServiceNow solutions, focusing on Source to Pay (S2P) and ITSM modules, while collaborating with global teams to enhance user experiences and ensure quality deliverables.