🕒 4 days ago
Vous gérez les devis, commandes et livraisons, accompagnez les clients et distributeurs, et coordonnez le suivi des dossiers avec les équipes comptabilité, logistique et informatique.
Sales & Service Backoffice Support m/f/d 60%
🕒 13 days ago
CRM SystemsOrder ManagementSales AdministrationService Administration
📜 Description
- Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders
- Organize the Sales and Service back office and act as the central point of contact for Sales and Service
- Maintain customer, installed-base and service contract data, including warranty status, in the CRM system
- Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations
- Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing
- Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation
🛠️ Requirements
- Completed business training and several years of professional experience, preferably in Sales or Service Administration within a technical environment
- Experience coordinating multiple tasks and stakeholders in a dynamic environment
- Strong organizational and administrative skills with a structured and precise approach to work
- Independent, proactive and solution-oriented working style
- Excellent MS Office skills and ability to quickly learn new IT systems; experience with CRM/ERP systems is an advantage
- Fluent written and spoken English
Full job description
This job posting is for our subsidiary in Benelux (Remote Position).
Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders
Organize the Sales and Service back office and act as the central point of contact for Sales and Service
Maintain customer, installed-base and service contract data, including warranty status, in the CRM system
Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations
Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing
Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation
Support marketing activities, trade shows, customer events, seminars and training sessions
Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities
Support the preparation of presentations and documentation for management
Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality-compliant documentation
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