IT Business Analyst

iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.

Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics—blending deep industry knowledge with advanced, future-ready technologies.

At its core, iKnowHow S.A. delivers end-to-end project development - both internal and client-facing - turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.

We are now looking for an IT Business Analyst to join our internal team. The role is responsible for the systematic intake, assessment, prioritization, and high-level analysis of business demands originating from all the Business Units

Responsibilities

• Analyze business requirements and translate them into clear functional specifications and user stories
• Collaborate with stakeholders to understand business processes, identify gaps and document system requirements
• Produce structured documentation such as: Business Requirement Documents (BRDs), Functional specifications, Process flows and use cases
• Support solution design discussions together with developers and technical leads
• Prepare initial functional test scenarios based on documented requirements in order to support the QA process
• Assist in validating delivered functionality through early-stage testing and requirement verification
• Work closely with the QA Engineer to ensure that test scenarios reflect the intended business behaviour of the system
• Maintain clear and updated documentation throughout the project lifecycle
• Participate in project workshops, requirement clarification sessions and user validation activities
• Contribute to the continuous improvement of business analysis practices and documentation standards within the team

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
• 2–4 years of experience in roles such as: IT Business Analyst, Functional Analyst, Systems Analyst
• Good understanding of software development lifecycle and system analysis practices
• Experience documenting functional requirements and business processes
• Familiarity with modelling techniques such as UML or BPMN is considered a strong plus
• Exposure to Agile or hybrid delivery environments is desirable
• Strong analytical thinking and structured problem-solving skills
• Good communication skills and ability to collaborate with technical and business stakeholders
• Excellent command of the English language
• Competence in Business Analysis & Modelling Techniques such as UML/BPMN

• Certifications such as CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) are nice-to-have

Benefits

• An attractive salary package

• Private health insurance plan

• Career development and growth opportunities

• Continuous training via personalized seminars

• An amazing private & open-office workspace in Athens #LI_Hybrid
• Stable and enjoyable working environment