Service Management Analyst
Lead ITIL-aligned incident and problem management, facilitate root cause analyses, monitor client service health, and coordinate service improvements that strengthen performance, accountability, and client satisfaction.
Imagine if you had the skills, knowledge, and teammates to both understand the root of the world’s most pressing problems and build the technologies and companies best positioned to solve them. RA Capital has done exactly that for more than two decades, backing bold ideas in medicines to further human health and now expanding into Planetary Health to improve how efficiently we utilize the world’s precious resources.
RA Capital is among the leading providers of capital and services to the most promising innovators in the world. We invest flexibly—seed to IPO and beyond, anywhere in the world—with $10 B+ under management and a culture that prizes curiosity, rigor, and collaborative debate. We are investors who not only fund companies but get elbow deep in building them. From helping them recruit talent to helping them recruit patients for their studies to helping match them to strategic partners and even going to Washington to win reforms, RA Capital’s large team has people with nearly every relevant expertise one might need to turn an idea into a cure that actually helps people.
If you live for first-principles problem-solving with great colleagues, thrive on complexity, and want to do meaningful work that ripples across industries and ecosystems, you’ll feel at home at RA Capital. Here, questions are welcomed, ideas are tested, and victories are shared. Even our lawyers are creative and engaging. And don’t get us started on our compliance team’s wicked sense of humor; nothing about what we do is boring.
Are you ready to bring your creativity, discipline and collaborative spirit to help us invent the future? Join us and you’ll collaborate daily with investors, founders, physicians, biologists, engineers, economists, and reform advocates who think in systems and act with urgency.
Join us to invent a happier, healthier, more productive future - and have fun doing it.
RA Capital is seeking a Business Systems Analyst, Scientific & Venture Systems to support our Raven and Venture teams. Reporting to the Technology Business Partner, Raven and Venture, you will work with scientists, company builders, and business stakeholders to translate research and operational workflows into practical technology solutions.
This hands-on role combines business analysis, scientific platform administration, and software implementation. You will configure and administer scientific systems, develop programmatic integrations, and automate workflows, owning solutions from discovery through deployment and ongoing support. The ideal candidate combines scientific or clinical workflow knowledge with practical technical skills, learns quickly, and enjoys a broad mix of scientific platform work, business process improvement, and day-to-day systems support.
Compensation
RA Capital Management is committed to fair and equitable compensation practices. Pay for this position will be based on experience, skills, qualifications, and current market conditions.
In addition to base salary (listed below), employees may be eligible for performance-based bonuses and a comprehensive benefits package that includes health insurance, retirement contributions, and paid time off.
We take pride in offering a comprehensive employee benefits program as a key part of overall compensation. Our Total Rewards include:
Employer-paid monthly premiums for health, dental, and vision coverage
Wellness benefits and programs to support physical and mental well-being
Resources and perks that enhance work-life balance and financial security
We’re dedicated to helping our employees thrive professionally and personally.
Lead ITIL-aligned incident and problem management, facilitate root cause analyses, monitor client service health, and coordinate service improvements that strengthen performance, accountability, and client satisfaction.
Lead ITIL-aligned incident and problem management, facilitate root cause analysis, monitor client service health, and coordinate reporting and improvement initiatives to strengthen service performance and client satisfaction.
Administer and configure IndySoft, maintain its integrations with business applications, and support accurate data, reliable workflows, and consistent user experiences across lab locations.
The Service Management Analyst leads incident and problem management, facilitates root-cause analysis, monitors client service health, and drives reporting, compliance, and service improvements across client environments.
As a Business Analyst, you will manage an application scope, engaging closely with clients and development teams to ensure solutions meet client needs.