š 3 days ago
Guide SMB customers from sales close through platform adoption by leading software implementations, training users, managing project milestones, and partnering across teams to support retention and growth.
Onboarding Specialist
š 2 days ago
B2B SaaS ImplementationCustomer OnboardingAccount ConfigurationIntegration Troubleshooting
š Description
- Guide restaurant partners through onboarding from kickoff call to go-live.
- Configure and test accounts to reflect each restaurantās voice, menu, hours, and policies.
- Support restaurant owners and staff through email, phone, and text.
- Troubleshoot setup and integrations, escalating issues to Product or Engineering when needed.
- Manage multiple onboarding projects and improve playbooks, templates, documentation, and handoffs.
- Track onboarding metrics such as time-to-go-live and collaborate with Sales and Support to improve the user experience.
š ļø Requirements
- š§ You bring 1-3 years of rock-solid experience in B2B SaaS Implementation or Customer Onboarding.
- š§ Your written and verbal communication skills in English are stellar, paired with a kind, empathetic, and customer-first vibe.
- š§ You're super organized and process-drivenāyou don't wait for structure, you build it!
- š§ You thrive in the fast-paced, sometimes ambiguous environment of an early-stage startup and love figuring things out.
- š§ You have a "thinks scalably" mindset: solving today's puzzle while figuring out how to make it repeatable for tomorrow.
- š§ You're a wizard with CRM and support tools (HubSpot, Salesforce, Intercom), and if you know your way around hospitality tech (POS, reservations, restaurant software), that's a massive plus!
āØ Benefits
- š° Fair market pay
- š Remote, full-time job - work from the comfort of your own home!
- š US time schedule in shifts (with 1 hour of lunch break š)
- š„³ Start-up culture, young team, no egos, no BS
Full job description
Hey, you! Wanna become #OneOfUs?
We are on the lookout šµš» for the next awesome tech-savvy hospitality enthusiast to join HKR.TEAM as a Customer Onboarding Specialist, working for a US-based client in the hospitality tech space, helping restaurants automate guest communication with an awesome AI Virtual Concierge. šŗšø
Btw, HKR.TEAM was remote before it was even cool! š
Remote is allowed, encouraged, and the norm. Now, and forever. Thereās only one catch, and it comes from this guy:
āWhatever you are, be a good oneā - Abraham Lincoln.
To apply, please fill out our external form. š¤š¼
(You will be redirected to it automatically, once you click "Apply").
What you'll be doing?
šø Own the end-to-end onboarding journey for new restaurant partners, guiding them smoothly from the kickoff call straight through to go-live.
šø Set up, configure, and test each account so the platform perfectly captures the restaurant's unique voice, menu, hours, and policies from day one.
šø Chat warmly and clearly with restaurant owners and staff (who might not be super techy!) via email, phone, and text to ensure they feel supported every step of the way.
šø Play tech detective to troubleshoot setup and integration hiccups (like POS, Toast, OpenTable, or SevenRooms) and know exactly when to tag in the product or engineering squads.
šø Juggle multiple onboarding projects like a pro, making sure no account gets left behind or falls through the cracks.
šø Craft and polish onboarding playbooks, templates, and docs to make our processes faster, sleeker, and more consistent as we scale.
šø Team up with Sales and Support to make handoffs seamless, while tracking key metrics (like time-to-go-live) to spot trends and level up the user experience.
About you
š§ You bring 1-3 years of rock-solid experience in B2B SaaS Implementation or Customer Onboarding.
š§ Your written and verbal communication skills in English are stellar, paired with a kind, empathetic, and customer-first vibe.
š§ You're super organized and process-drivenāyou don't wait for structure, you build it!
š§ You thrive in the fast-paced, sometimes ambiguous environment of an early-stage startup and love figuring things out.
š§ You have a "thinks scalably" mindset: solving today's puzzle while figuring out how to make it repeatable for tomorrow.
š§ You're a wizard with CRM and support tools (HubSpot, Salesforce, Intercom), and if you know your way around hospitality tech (POS, reservations, restaurant software), that's a massive plus!
Perks
š° Fair market pay
š Remote, full-time job - work from the comfort of your own home!
š US time schedule in shifts (with 1 hour of lunch break š)
š„³ Start-up culture, young team, no egos, no BS
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