Senior Associate - IT Helpdesk
Provide frontline IT helpdesk support to internal employees, resolving hardware, Windows, and Microsoft Office issues while managing tickets, user accounts, and escalations to keep daily operations running smoothly.
Hire Resolve is assisting IT organizations in hiring experienced IT professionals to support U.S.-based operations. This is a multi-role opportunity covering several functions across Information Technology, including (but not limited to) infrastructure, cloud, cybersecurity, systems and network administration, IT service management, application support, data platforms, and technical project delivery.
These roles are designed for mid- to senior-level professionals who want to broaden their impact, lead initiatives, and progress into senior leadership pathways such as IT Manager, Senior Architect, Security Lead, Program Manager, or Director-level positions over time.
Requirements
Benefits
Provide frontline IT helpdesk support to internal employees, resolving hardware, Windows, and Microsoft Office issues while managing tickets, user accounts, and escalations to keep daily operations running smoothly.
Supports reliable, secure IT operations through technical troubleshooting, service-ticket coordination, vulnerability remediation tracking, access management, and clear documentation across technical teams.
Own and improve the Windows endpoint platform by strengthening Intune-based lifecycle management, patching, fleet health, and automation while advancing reliable, code-managed operations across teams.
Own and improve the Windows endpoint platform by strengthening Intune-based device management, patching, application delivery, fleet health, and automation while leading cross-functional improvements and mentoring engineers.
Leads enterprise automation and AI workflow strategy, platforms, and integrations, turning operational bottlenecks into secure, reusable solutions that improve efficiency, employee experience, and business scalability.