🕒 2 days ago
Own employee IT support and operations across endpoint management, identity, and SaaS platforms, resolving complex issues and improving security, automation, and technology lifecycle processes.
IT Operations Specialist
🕒 3 days ago
IT OperationsTechnical SupportSystems AdministrationIT Service Management
📜 Description
- Create and maintain technical procedures, runbooks, troubleshooting guides, and knowledge base articles.
- Monitor CVEs and security advisories, identify potentially affected systems, track remediation tickets, and escalate risks.
- Review and route support tickets, gather diagnostic information, coordinate escalations, and follow up on unresolved issues.
- Provide Level 1 and appropriate Level 2 support for workstations, applications, accounts, authentication, VPN, and network connectivity.
- Assist with employee onboarding, offboarding, account provisioning, and access changes.
- Maintain IT inventories and operational records, coordinate recurring tasks, and improve support and documentation workflows.
🛠️ Requirements
- At least five years of experience in IT operations, technical support, systems administration, infrastructure support, cybersecurity operations, or a related field.
- Ability to troubleshoot operating system, application, account access, authentication, and connectivity issues.
- Experience with ticketing or service management systems and technical documentation.
- Working knowledge of operating systems, networking fundamentals, identity and access management, and enterprise applications.
- Familiarity with CVEs, security advisories, vulnerability severity assessments, and remediation tracking.
- U.S. citizenship required; a security clearance may be required depending on the contract assignment.
- Windows, macOS, Linux, AWS, identity providers, SSO, MFA, vulnerability remediation, or security platform experience is desirable.
- Strong communication, organization, prioritization, attention to detail, and follow-through; relevant CompTIA, ITIL, AWS, or Microsoft certifications are advantageous.
✨ Benefits
- Annual Salary: $55,000–$70,000, with a target range of $60,000–$65,000. Final compensation depends on experience, qualifications, certifications, geographic location, and other relevant factors.
- Medical Insurance: Healthcare coverage through Cigna.
- Dental and Vision Insurance: Coverage through Principal.
- Retirement Savings: Access to a 401(k) plan.
- Paid Time Off: PTO to support personal needs and work-life balance.
- Education Reimbursement: Financial support for eligible educational programs.
- Certification Reimbursement: Assistance with eligible professional certification expenses.
- Work Flexibility: A remote-oriented or hybrid work environment, with on-site attendance potentially required based on contract needs.
- Professional Development: Opportunities to strengthen technical expertise and contribute to IT operations, cybersecurity coordination, and process improvement.
Full job description
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an IT Operations Specialist based in the United States.
The IT Operations Specialist plays a key role in maintaining efficient, secure, and well-organized IT operations within a collaborative technical environment. This position combines technical support, vulnerability tracking, documentation management, and coordination of day-to-day IT activities. You will work closely with technical teams to troubleshoot common issues, manage support tickets, and ensure operational tasks are completed accurately and on time. The role also involves monitoring security advisories, coordinating remediation efforts, and escalating potential risks to the appropriate technical owners. As an individual contributor, you will help improve internal processes, strengthen documentation practices, and support a reliable IT infrastructure. This opportunity is ideal for a detail-oriented IT professional who enjoys solving problems, coordinating across teams, and contributing to continuous operational improvement. The position offers a remote-oriented work environment, with potential on-site requirements depending on contract needs.
Accountabilities
Requirements
Benefits
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