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Associate Technical Support Specialist

🕒 yesterday
📍 🇺🇸 United States - Remote💰 $19 - $31 / hour🪈 Entry-level🛟 Customer Support Specialist📢 🇪🇸 Spanish Required📢 🇫🇷 French Required💼 Full-Time
Technical TroubleshootingIT Help Desk SupportSoftware SupportHardware Support

📜 Description

  • Develop foundational knowledge of Hinge Health products and troubleshooting techniques through onboarding and shadowing.
  • Handle member inquiries via phone, email, and chat, meeting quality and response-time standards.
  • Independently diagnose and resolve member problems related to Hinge Health hardware and software products.
  • Conduct root cause analysis and contribute insights to improve knowledge-base articles.
  • Serve as a reliable resource for peers on complex troubleshooting scenarios.

🛠️ Requirements

  • A Learn-it-all: You approach unfamiliar technical challenges with curiosity and a growth mindset, quickly building expertise in new tools and products.
  • An Effective Communicator: You convey complex technical information with clarity, warmth, and empathy — whether on a phone call, in an email, or over chat.
  • Accountable: You take ownership of every member interaction, following through until the issue is fully resolved and the member is set up for success.
  • Resilient & Adaptable: You thrive in a fast-paced, evolving environment and can juggle multiple tasks simultaneously without losing attention to detail.
  • 1+ year of technical troubleshooting, IT help desk, or software/hardware support experience.
  • Excellent written and verbal communication skills with a member-facing orientation.
  • Demonstrated ability to multitask across phone, email, and chat queues effectively.
  • Proficiency in conducting root cause analysis for technical issues and strong analytical/problem-solving skills.
  • Flexibility with schedule — work hours based on business needs and may include nights and weekends.
  • Ability to work effectively in a remote environment with excellent punctuality and proactive communication.

Benefits

  • On top of comprehensive medical
  • Dental
  • Vision coverage
🕒 yesterday

As a Client Service Representative in Operations, you will provide quality customer service, conduct clinical intake calls, and support the Clinical Review Department while maintaining high documentation standards.

Customer ServiceHealthcare KnowledgeData EntryDocumentation Standards

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