Coordinates customer contract documentation and requests for the Sales team, tracking workflows, researching records, and working with stakeholders to meet deadlines and resolve processing issues.
Wholesale Operations Officer
📜 Description
- Enter and process orders, follow routing guides, and handle payments.
- Create items and queues across wholesale, retail, and marketplace platforms.
- Send samples to retailers and representatives.
- Organize and process daily payouts; manage newsletters.
- Prepare Excel reports and provide sales representatives with information.
- Handle administrative tasks to keep orders flowing smoothly.
🛠️ Requirements
- At least 5 years of experience as a retail and wholesales operations specialist / E-commerce experience
- At least 18 years of age and completed High School
- Excellent phone, email, and instant messaging communication skills
- Solid organizational & time management skills
- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
- Experience with word-processing software and spreadsheets (e.g., MS Office)
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive attitude & willingness to be trained
- •Market Time
- USB Headset with Noise Cancellation feature
✨ Benefits
- Performance Incentives
- HMO (after 6 months)
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
Full job description
- Order entry, order processing, routing guides, and payment handling
- Creating items/queues on multiple platforms (wholesale, retail, marketplaces)
- Sending samples to retailers and representatives
- Organizing and processing daily payouts
- Newsletter management
- Excel reporting and pulling information for sales representatives across the US
- Administrative tasks related to ensuring orders flow in and out without problems
Ad hoc tasks
Tools/Platforms to use:
•Shopify
•Mirakl
•Market Time
•Amazon
•TIKtoK
Skills Requirements:
•Accounts Payable
•B2B (business to business )sales/wholesale
•B2C (business to customer) sales/retail
•Marketplace management
•Newsletter management
• HMO (after 6 months)
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