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Implementation Specialist

🕒 24 days ago
Google WorkspaceMicrosoft O365Project ManagementCustomer Service

📜 Description

  • Own and manage implementations focused on web filter and safety management deployments.
  • Lead onboarding calls and train users on Gaggle's customer portal.
  • Collaborate with internal and external teams to coordinate project milestones and timelines.
  • Guide customers to ensure understanding of services and successful outcomes.
  • Monitor districts post-implementation to ensure proper setup for success.

🛠️ Requirements

  • Strong understanding of Google Workspace and Microsoft O365 Administration.
  • Experience deploying Agents/Extensions.
  • Organized with the ability to handle multiple projects concurrently.
  • Excellent verbal and written communication skills.
  • 3+ years of working in a customer-facing role.

Benefits

  • PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes treatment for fertility (including IVF) as well as offering
  • Dental insurance (including orthodontia) through Guardian
  • Vision insurance through BCBS/EyeMed
  • Employee Assistance Program through Paychex and Guardian (includes financial and legal assistance)
  • Flexible PTO
  • Generous, 100% to 70% paid leave plans, up to 90 days
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