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Lead - Solutions Engineer (Verticals)

🕒 14 days ago
Solution EngineeringSales EngineeringSaaS SolutionsITSM

📜 Description

  • Serve as a dedicated Solution Engineering partner to SLED, Higher Education, and Manufacturing sales teams.
  • Collaborate with customers to identify and address critical business, operational, and technology challenges.
  • Conduct technical and business discovery to shape overall solution strategies for active opportunities.
  • Build and deliver customized demonstrations of Freshworks products aligned to industry-specific workflows.
  • Articulate the value of Freshworks' capabilities to both technical and executive audiences.
  • Stay current on trends and evolving customer needs across supported industries.

🛠️ Requirements

  • 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
  • Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing.
  • Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals.
  • Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.
  • Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences.
  • Proven ability to work cross-functionally to solve complex business and technical challenges.
  • Strong verbal, written, presentation, and interpersonal communication skills.
  • Demonstrated ability to manage multiple opportunities and priorities within a dynamic sales environment.
  • Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency.
  • Experience positioning or selling AI-enabled solutions is preferred.
Freshworks

Lead - Solutions Engineer (Verticals)

Freshworks👥 5001 - 10,000 employees🏢 Computer Software
🕒 14 days ago

As a Lead Solution Engineer, you will partner with sales teams in SLED, Higher Education, and Manufacturing to address unique operational challenges and deliver tailored Freshworks solutions.

Solution EngineeringSales EngineeringSaaS SolutionsITSM
Freshworks

Lead - Solutions Engineer (Verticals)

Freshworks👥 5001 - 10,000 employees🏢 Computer Software
🕒 14 days ago

As a Lead Solution Engineer, you will partner with sales teams to address unique operational challenges in SLED, Higher Education, and Manufacturing, delivering tailored Freshworks solutions.

Solution EngineeringSales EngineeringSaaS SolutionsITSM
Freshworks

Lead - Solutions Engineer (Verticals)

Freshworks👥 5001 - 10,000 employees🏢 Computer Software
🕒 14 days ago

As a Lead Solution Engineer, you will partner with sales teams in SLED, Higher Education, and Manufacturing to address unique operational challenges and deliver tailored Freshworks solutions.

Solution EngineeringSales EngineeringSaaS SolutionsITSM
Freshworks

Lead - Solutions Engineer (Verticals)

Freshworks👥 5001 - 10,000 employees🏢 Computer Software
🕒 14 days ago

As a Lead Solution Engineer, you will partner with sales teams in SLED, Higher Education, and Manufacturing to develop tailored solutions and deliver impactful demonstrations of Freshworks products.

Solution EngineeringSales EngineeringSolutions ConsultingSaaS

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