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Lead - Solutions Engineer (Verticals)

🕒 14 days ago
Solution EngineeringSales EngineeringSolutions ConsultingSaaS

📜 Description

  • Serve as a dedicated Solution Engineering partner to sales teams in targeted industries.
  • Collaborate with customers to identify and address critical business and technology challenges.
  • Conduct technical and business discovery to shape solution strategies for active opportunities.
  • Build and deliver customized demonstrations aligned to industry-specific workflows.
  • Articulate the value of Freshworks' capabilities to both technical and executive audiences.
  • Stay current on trends and evolving customer needs across supported industries.

🛠️ Requirements

  • 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
  • Experience supporting or selling SaaS solutions into one or more of the following verticals: SLED, Higher Education, or Manufacturing.
  • Strong understanding of how customer requirements, buying processes, and technology priorities can differ across industry verticals.
  • Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.
  • Excellent presentation and storytelling skills, with the ability to communicate complex technical concepts and business value to diverse audiences.
  • Proven ability to work cross-functionally to solve complex business and technical challenges.
  • Strong verbal, written, presentation, and interpersonal communication skills.
  • Demonstrated ability to manage multiple opportunities and priorities within a dynamic sales environment.
  • Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency.
  • Experience positioning or selling AI-enabled solutions is preferred.
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