Hi! We're FreeUp!
FreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world.
We believe that freelancing is the future of business, and we're building the best community for freelancers possible.
Want to learn more about FreeUp? Check out our website here, our Glassdoor reviews here, or read this feature in the LA Times about how we're the freelance platform everyone wants to be part of.
Conduct client intake calls, review consumer credit reports, explain basic credit concepts, manage follow-ups and appointments, and document client needs and next steps using established guidance and procedures.
Manage customer communications, plumbing appointment scheduling, dispatch coordination, and front-office administration, keeping customer records and calendars accurate while resolving routine issues and escalating complex matters.
Deliver customer support across channels, resolve issues with empathy, and use product expertise to guide customers while meeting service metrics and sharing feedback that improves customer effort and team effectiveness.
Coordinates disability claim intake, case setup, tracking, and physician assignments while communicating with clients to ensure complete documentation, appropriate reviews, and timely case processing.
Support Bol.com customers by resolving questions about orders, deliveries, payments, returns, and digital products, assisting external sellers, and escalating issues to the appropriate departments.
