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Bilingual Customer Activation Manager

🕒 18 days ago
📍 🇨🇦 Toronto - Hybrid💰 C$100k - C$140k / year🎹 Mid-level🤝 Customer Success Manager📢 🇫🇷 French Required📢 🇬🇧 English Required💼 Full-Time
Customer ActivationOnboardingSaaSFintech

📜 Description

  • Own the activation process from handoff to go-live, ensuring customers achieve 80%+ onboarded spend penetration.
  • Deliver fast, structured activations that drive early ROI and reinforce value realization.
  • Combine sales acumen with executional excellence to guide customers toward maximizing revenue and product impact.
  • Manage multiple activations in parallel with urgency and clarity, aligning with Sales, Product, and Risk.
  • Anticipate and remove blockers quickly to maintain momentum and customer confidence.
  • Continuously improve Float's activation playbook and processes for efficient, high-impact customer activations.

🛠️ Requirements

  • Fluency in both French and English, written and spoken.
  • 3–5 years in implementation, onboarding, customer success, or solutions within SaaS or fintech.
  • Proven experience driving commercial or consumption-based activation metrics.
  • Strong technical aptitude with integrations, payment workflows, and APIs.
  • Excellent communication and project management skills.
  • Comfortable operating in fast-changing, high-growth environments.
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