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(Junior) Customer Service Agent (m/w/d)

📅 Jan 24, 2024
Customer ServiceCommunicationComplaint ManagementProcess Optimization

📜 Description

  • Provide omnichannel support by handling inbound customer inquiries reliably and solution-oriented via phone, email, and chat.
  • Manage escalations and complaints, maintaining professionalism even in challenging situations.
  • Identify and optimize improvement potentials in customer service processes and ticketing systems.
  • Work data-driven by managing daily performance based on relevant service metrics.
  • Collaborate with product, tech, and operations teams to seamlessly resolve complex customer issues.

🛠️ Requirements

  • Proven experience in a customer service role with direct customer contact.
  • Strong communication skills and ability to handle complaints effectively.
  • Structured and dynamic work style with high self-responsibility and resilience.
  • Excellent German language skills at C2 level and good English skills (minimum B2).

Benefits

  • Participation in the Virtual Stock Option Program for shared success.
  • Annual development budget of €1,500 for personal and professional growth.
  • Monthly childcare subsidy and flexible working arrangements.
  • Employer contribution of 66% towards company pension scheme.
  • 25% employee discount on car subscriptions or attractive bike leasing options.
  • Subsidized gym membership and professional mental health support.
  • Daily lunch subsidy and modern office amenities.
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