🕒 7 days ago
As a CX Coordinator, you'll provide personalized support to patients via chat and email, ensuring they feel heard and confident throughout their healthcare journey.
CX Coordinator, Weekday
🕒 18 days ago
Customer SupportCommunicationProblem SolvingAI Tools
📜 Description
- Provide thoughtful, personalized support to Felix patients through chat and email.
- Drive conversion in our onboarding process by educating patients on pricing, process, or product.
- Navigate internal tools and escalate issues thoughtfully when necessary.
- Serve as the voice of the patient, capturing learnings and sharing insights across the organization.
- Spot patterns, flag gaps, and help improve patient support over time.
🛠️ Requirements
- Experience in a customer-facing role.
- Experience using AI tools meaningfully, shaping outputs and workflows.
- Experience with Intercom Helpdesk or related platform is a bonus.
- Telehealth or digital health background is a bonus.
- Strong communication skills, able to convey complex ideas simply.
- Self-directed problem solver, able to make confident decisions.
✨ Benefits
- Full medical, dental and vision benefits
- 3 weeks' vacation
- Stock option grant
- Medical
- Logistics partners to support patients across their healthcare journey
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