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Customer Service Specialist (w/m/d)

🕒 25 days ago
Customer SupportTicketing SystemsUser Problem AnalysisOnboarding Processes

📜 Description

  • Support all aspects of customer services, including handling, prioritizing, and documenting incoming customer inquiries via the ticketing system.
  • Analyze and resolve user issues while providing competent advice on using lcmd in customer projects.
  • Collaborate with internal departments to solve complex support cases and ensure timely and complete resolution.
  • Create, maintain, and optimize Helpcenter content.
  • Assist in the onboarding process by preparing materials and supporting customers for a successful start.

🛠️ Requirements

  • High degree of independence and initiative.
  • Excellent interpersonal skills.
  • Initial experience in customer consulting and support, preferably in a startup environment.
  • Basic theoretical and practical exposure to the B2B sector is desirable.
  • Strong organizational skills and structured work approach.
Assent

Customer (Supplier) Support Associate - German

Assent👥 501 - 1000 employees🏢 Computer Software
🕒 3 days ago

The Supplier Support Associate will engage with suppliers to gather compliance information, assist with requests, and ensure quality assurance in a multi-channel environment.

📍 🇩🇪 Germany - Remote💼 Full-Time🥁 Junior🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇩🇪 German Required
Supplier CommunicationCompliance ManagementCustomer SupportTime Management
🕒 10 days ago

As a Bilingual Customer Experience Specialist, you will provide empathetic support to consumers, shoppers, retailers, and advertisers while navigating complex workflows and enhancing the overall customer experience.

Customer SupportBilingual CommunicationProblem-solvingTechnical Proficiency
🕒 yesterday

As a Customer Service Agent, you will be the primary contact for customers, guiding them from order completion to vehicle delivery while ensuring a seamless experience.

📍 🇩🇪 Germany - Remote💼 Full-Time🥁 Junior🤝 Customer Success Manager📢 🇩🇪 German Required📢 🇬🇧 English Required
Customer ServiceDialog MarketingCall Center OperationsTeam Collaboration

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