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Manager - Customer Solutions Engineering

🕒 7 days ago
Cloud EngineeringCustomer SuccessTechnical Account ManagementSales Engineering

📜 Description

  • Lead a team of highly-technical customer engineers ensuring overall customer success.
  • Develop strategic direction and execute on key objectives for Customer Solutions Engineering.
  • Build and maintain relationships with key stakeholders in Client Services, Sales, Product, and Engineering.
  • Champion customer asks internally, including escalations, risks, new opportunities, and technical requirements.
  • Maintain and create new team workflows, SLAs, and processes to efficiently handle customer needs.

🛠️ Requirements

  • 8+ years of Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, or Technical Account Management.
  • 2+ years of relevant experience leading people associated with technical management of client relationships.
  • Demonstrated experience in handling client relationships either on a primary or secondary basis.
  • Exceptional communication skills and strong analytical skills.
  • Broad technical expertise including cloud and internet architecture, as well as scripting/software development experience.
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