Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
Support members throughout their health journey by resolving inquiries with empathy and precision, escalating medical questions appropriately, and turning recurring issues into improvements to the member experience.
Resolve complex technical issues for enterprise restaurant clients across Toast products and third-party systems, managing multichannel support cases and coordinating with internal teams through resolution.
Handle customer questions across phone, email, and chat, troubleshoot issues, process orders and returns, and escalate unresolved concerns while helping improve customer service processes.
Coordinate customer inquiries and order fulfillment for aviation consumables, working with customers, suppliers, and internal teams to track deliveries, resolve issues, and provide reliable service.
Serve as a first point of contact for customers, resolving queries and payment or account issues across support channels while verifying documents and helping keep the site accessible.
