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Senior Manager, Fraud Operations

🕒 3 days ago
Fraud OperationsTeam LeadershipFraud DetectionSEON

📜 Description

  • Lead and develop a team of Fraud Analysts, setting investigation standards and performance expectations.
  • Establish fraud classification and labeling infrastructure for accurate tracking and reporting.
  • Build and maintain investigation playbooks and SOPs for various fraud types.
  • Design fraud detection controls in collaboration with Product and Engineering teams.
  • Own weekly fraud intelligence reporting to leadership, highlighting patterns and recommended actions.
  • Coordinate with Legal/Compliance on fraud events and regulatory documentation.

🛠️ Requirements

  • 7+ years of relevant experience.
  • Card fraud operations experience — credit, prepaid, or gift card.
  • Experience in people leadership, managing investigators or analysts.
  • Familiarity with SEON or equivalent fraud detection platform.
  • Experience with Salesforce case management.
  • Knowledge of BSA/AML regulations.
  • Familiarity with KYB outputs for fraud signals.
  • Strong written communication skills.

Benefits

  • Commissions, and equity
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