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Technical Customer Support Specialist

🕒 2 days ago
Technical SupportCustomer ServiceAPIsPython

📜 Description

  • Own enterprise support end-to-end — diagnose complex issues quickly and follow through until resolved.
  • Provide high-quality technical support in English.
  • Become a deep expert in ElevenAgents and how customers use it to orchestrate LLMs and AI integrations.
  • Identify patterns across support tickets and surface product gaps to engineering and product teams.
  • Build and maintain clear and accurate documentation.
  • Act as a trusted technical partner for enterprise customers.

🛠️ Requirements

  • 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience.
  • Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets).
  • Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript.
  • A genuine interest in implementing and experimenting with AI solutions.
  • Experience working autonomously in a fast-moving, international, remote team.

Benefits

  • Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend.
  • Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
  • Co-working : If you're not located near one of our main hubs, we offer a monthly co-working stipend.
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