Senior Technical Lead

Due to the expansion into Latin/South America and projected growth in the US, we currently have an opportunity for a highly motivated IT professional with strong technical knowledge and a proven track record of working effectively in the region, understanding, and navigating the cultural environment, whilst helping to drive and mature our IT infrastructure and IT support in the region.

The focus of the role is to support, improve and maintain the IT systems and processes that are key to the effective operation of Efficio staff in the region and if required, across other regions and sites. Following the structure, policies and process set out by the IT Director and management team.

To ensure the availability and security of all systems supporting the wider organisation as required to support Efficio in line with the IT and business strategy and objectives.

• To help deploy and maintain Efficio assets across the network

• Provide local and remote IT support to user base – as required, where appropriate

• Maintain/adhere to policies, standards, and procedures – where appropriate suggest/advise changes/amendments

• Maintain Asset Register/Catalogue – ensuring information is current

• Work in line with agreed standards and processes relevant to the role

• Develop and improve processes relevant to the role

• Ensure work is carried out in line with agreed SLA’s

• To work in accordance with agreed delivery standards and documentation including ISO 27001

• Train users in line with introduction of new solutions and technologies

• On-board new joiners and off-board leavers

• IT or Business-related degree or equivalent

• Relevant technical qualifications

• At least 5 years’ relevant experience within a hands-on technical role

• Ideally worked within a service delivery environment

• Confident hands-on approach to IT Services good communication skills both written and oral

• High level of commitment with a flexible, ‘can do, will do’ approach

• Team player

• Spanish speaker