Remote Jobs RockRemote Jobs Rock

Senior Order Operations Analyst

🔥 22 hours ago
Salesforce CPQNetsuiteClariQuote-to-cash
Apply Now

📜 Description

  • Advise on complex deal structures and apply pricing and governance policies to balance customer needs with company objectives.
  • Create and validate Salesforce CPQ quotes, including product configuration, pricing, subscriptions, renewals, and amendments.
  • Manage pricing approvals and review opportunities, contracts, and supporting documents for accuracy and compliance.
  • Maintain Salesforce data integrity and ensure accurate transfer of orders to NetSuite before Billing and Revenue Operations handoff.
  • Align orders and renewals with revenue recognition policies, resolve discrepancies, and support audits and internal controls.
  • Improve quote-to-cash and renewal processes; support integrations, automation, and special projects.

🛠️ Requirements

  • 3+ years of experience in Deal Desk, Order Operations, Revenue Operations, or a similar role.
  • Strong knowledge of Salesforce CPQ, NetSuite, Clari, and quote-to-cash processes.
  • Understanding of renewal management, revenue recognition, pricing structures, and contract governance.
  • Strong analytical, problem-solving, and decision-making skills; able to interpret pricing and approval workflows.
  • Effective stakeholder communication and ability to work independently while managing competing priorities.
  • Demonstrated ability to develop process improvements and enhance operational efficiency.

✨ Benefits

  • $108,000 salary
  • Competitive equity package
  • Comprehensive benefits plan
Full job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role:
We are seeking a dynamic and detail-oriented Senior Order Operations Business Partner to support the end-to-end quote-to-cash process, from deal structuring through order validation and renewals management. In this highly cross-functional role, you’ll partner closely with Sales, Finance, and Legal to create accurate Salesforce CPQ quotes, manage pricing and approvals, audit contracts, and ensure clean order handoffs to Revenue Operations. You’ll play a critical role in protecting revenue integrity, driving deal velocity, and ensuring a seamless customer experience. This is an exciting opportunity to join a fast-paced SaaS environment, influence strategic deals, and optimize processes that directly impact company growth.

Responsibilities:

  • Interpret pricing and governance policies to accommodate unique customer needs, and advise on complex or nonstandard deal structures, weighing competing priorities to recommend solutions that balance customer needs with company objectives.
  • Own quote creation in Salesforce CPQ, ensuring accurate product configuration, pricing, and subscription alignment.
  • Manage discounting and pricing governance to ensure consistency and financial health, acting as liaison between Sales, Finance, and Legal and ensuring all approvals (discounting, renewals, non-standard terms) are logged and tracked in Salesforce.
  • Support creation and validation of renewal quotes in Salesforce CPQ, ensuring accuracy (ARR, product continuity, term dates) and compliance with uplift/discount policy.
  • Support co-terming, upsells, partial renewals, and amendment scenarios.
  • Proactively flag churn risks or exceptions and collaborate with Sales/Customer Success.
  • Review opportunities for accuracy and completeness, ensuring compliance with pricing, SKUs, and customer agreements, and confirming that opportunity, quote, order, and contract align.
  • Validate supporting documentation (contracts, signatures, approvals) and renewal language, ensuring correct terms carry forward.
  • Oversee data integrity in Salesforce and its accurate transfer to NetSuite, ensuring closed-won opportunities and orders are audit-ready before handoff to Billing/RevOps.
  • Reduce rework and customer friction by catching errors before signature.
  • Ensure sales orders and renewals align with revenue recognition policies, and identify and resolve revenue-related discrepancies (e.g., contract modifications, refunds, credits).
  • Support the financial audit process by maintaining data integrity and internal controls.
  • Recommend improvements to quote-to-cash and renewal management processes, and share insights with Sales, Finance, and Legal to improve deal and renewal structuring.
  • Assist with system integrations, automation initiatives, and special projects.
  • Maintain confidentiality of sensitive financial and customer data.

Qualifications:

  • 3+ years of experience in Deal Desk, Order Operations, Revenue Operations, or a similar role.
  • Strong knowledge of Salesforce CPQ, NetSuite, Clari, and quote-to-cash processes.
  • Understanding of renewal management, revenue recognition principles, pricing structures, and contract governance.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong ability to interpret and apply pricing and approval workflows.
  • Effective communication skills with the ability to tailor messaging for different stakeholders.
  • Ability to work independently in a fast-paced environment while managing competing priorities.
  • Demonstrated ability to develop process improvements and enhance operational efficiency.

Compensation:

  • Salary: $108,000
  • Competitive Equity Package
  • Comprehensive Benefits Plan

#LI-MM1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

ServiceNow

CEG AMS Partner Portfolio Excellence Lead

🔥 23 hours ago
ServiceNow👥 10,000+ employees🏢 Computer Software

Owns execution of the Americas partner portfolio and co-sell motion, aligning strategic partners with qualified opportunities and translating demand, capacity, and portfolio data into decisions that improve customer outcomes and returns.

Partner Portfolio ManagementCo-sell ExecutionPipeline ManagementCapacity Planning
GitLab

Senior Ecosystem Operations Manager

🕒 2 days ago
GitLab👥 10,000+ employees🏢 IT Services And IT Consulting🤝 B2B

Own the systems, processes, and operational infrastructure for channel and strategic partner programs, improving deal registration, quote-to-cash, attribution, reporting, and workflow automation across the ecosystem.

Partner OperationsChannel OperationsImpartner PRMSalesforce CRM
1Password

Senior Manager, Strategic Operations

🕒 2 days ago
1Password👥 10,000+ employees🏢 Computer And Network Security🤝 B2B

Leads cross-functional strategic operations programs, translating complex priorities into clear plans, coordinated execution, and measurable outcomes while supporting company planning and high-priority customer initiatives.

Strategic OperationsBusiness OperationsProgram ManagementCross-functional Leadership
Kotter

Training Business Operations Lead

🕒 3 days ago
Kotter🏢 Management Consulting🤝 B2B

Own and improve training business operations across program delivery, systems, processes, and performance data, strengthening client experience, resource allocation, and financial performance as the business scales.

Business OperationsTraining OperationsProgram OperationsService Delivery
Smartsheet

Sr. Manager, Strategy and Business Operations

🕒 3 days ago
Smartsheet👥 1001 - 5000 employees🏢 Computer Software

Drive strategy, planning, analytics, and leadership operations for Brandfolder, partnering with its GM and cross-functional teams to turn strategic priorities into measurable growth and customer outcomes.

Strategy And Business OperationsSaaSStrategic PlanningFinancial Planning

Trusted by Remote Workers