Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀
Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.
🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!
We’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues. The Customer Support Specialist will play a key role in maintaining our excellent company reputation for supporting and responding to customer needs.
We have 6 stages:
If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!
Handle customer inquiries across email and community channels, troubleshoot an AI voice automation platform, document recurring issues, and collaborate with product and engineering teams to improve the customer experience.
Handle customer questions across phone, email, and chat, troubleshoot issues, process orders and returns, and escalate unresolved concerns while helping improve customer service processes.
Guide patients from purchase through manufacturing readiness by coordinating onboarding, telehealth scheduling, impression kits, and cross-functional support while managing a high-volume caseload across phone, SMS, and email.
Supports customers, sales representatives, and business partners by processing orders, investigating shipment and fulfillment issues, and coordinating with internal teams to deliver timely, accurate service.
Support customers across chat, email, and phone by resolving account and banking issues, explaining product features, identifying recurring problems, and partnering with engineering and banks to improve the user experience.
