Core Values
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Lead and improve a women's mental health medical program by managing and developing a team of up to 40–60 PMHNPs, driving quality and operational initiatives, and providing up to 5 hours of patient care weekly.
Leads outsourced customer support vendor performance and complex CX programs, while managing and developing Associate Vendor Managers and driving measurable improvements in service quality, efficiency, and cost.
Leads the performance and growth of multiple fitness studios, overseeing operations, financial results, team development, client experience, and local community partnerships while coaching at least 12 classes monthly.
Leads a distributed data center operations team, delivering new sites and owning hardware availability, incident response, vendor performance, documentation, security, and lifecycle management across production facilities.
Drive operational excellence across Managed Services and Professional Services by improving workflows, building performance dashboards and forecasts, and applying analytics, AI, and automation to strengthen decision-making and execution.
