Remote Jobs RockRemote Jobs Rock

Customer Change Management & Communications Manager (R-19799)

🕒 9 days ago
Change ManagementCustomer CommunicationsProgram ManagementCustomer Success Operations

📜 Description

  • Program manage complex, customer-impacting changes from various teams.
  • Partner with stakeholders to build strategic customer enablement plans.
  • Translate complex changes into clear, actionable narratives for customer-facing teams.
  • Design and govern the customer change intake and funnel framework.
  • Determine appropriate customer engagement models for each change.
  • Establish escalation processes and readiness checkpoints for high-quality outcomes.

🛠️ Requirements

  • Bachelor's degree in Communications, Business, Marketing, Change Management, or related discipline.
  • 5+ years of experience in customer communications, change management, or related fields.
  • Strong understanding of customer change management frameworks (Prosci preferred).
  • Excellent written and verbal communication skills.
  • Experience developing customer-facing communication programs across multiple channels.
  • Strong program and project management skills.
  • Experience with CRM and marketing automation platforms (Salesforce, Gainsight, etc.).
  • Proficiency in Microsoft Office Suite.

Benefits

  • Generous paid time off in your first year, increasing with tenure.
  • Up to 16 weeks 100% paid parental leave after one year of employment.
  • Paid sick time to care for yourself or family members.
  • Education assistance and extensive training resources.
  • Do Good Program: Paid volunteer days & donation matching.
  • Competitive 401k with company matching.
  • Health & wellness
Asana

Customer Success Manager, Scaled Accounts

Asana👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Customer Success Manager for Scaled Accounts, you will drive customer adoption, retention, and satisfaction through strategic engagements with Asana's diverse client base in Japan.

📍 🇯🇵 Tokyo - Hybrid💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇯🇵 Japanese Required📢 🇬🇧 English Required
Customer SuccessAccount ManagementChange ManagementStrategic Business Reviews
Fivetran

Customer Solutions Architect

Fivetran👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Customer Solutions Architect, you will enhance customer satisfaction by maximizing the value of dbt Cloud deployments through technical discussions, demos, and relationship building.

Customer Solutions ArchitectureTechnical Account ManagementData WarehousingSQL
Cloudflare

Customer Experience Manager

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🕒 yesterday

The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and optimizing workflows.

Customer SuccessAccount ManagementCloud SecurityData Analysis
Cloudflare

Manager, Customer Experience and Renewals

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🕒 yesterday

The Manager, Customer Experience is a strategic leader focused on building and scaling a high-performing team of Customer Experience Managers to enhance customer retention and operational efficiency.

Customer SuccessRenewals SalesTeam LeadershipOperational Strategy

Trusted by Remote Workers