🕒 5 days ago
As a Customer Service Representative, you will engage with clients, manage inquiries, and support project coordination in a fast-paced environment.
Junior Customer Support Professional (12 Month Contract)
🕒 yesterday
Customer ServiceEmail ManagementTechnical TroubleshootingPattern Recognition
📜 Description
- This is a part-time 12 month contract providing Weekend cover - Friday, Saturday & Sunday
- You'll be the first point of contact for our users at one of the busiest times for our platforms.
- Handling a high volume of emails, reports and reviews efficiently and professionally
- Providing fast, accurate, friendly responses across all four brands
- Getting to the root cause of queries and complaints, spotting patterns, and looping in our developer team and trust team when needed
- Troubleshooting technical queries and following process to resolve issues
🛠️ Requirements
- 2+ years' experience in a customer service role
- Excellent written and verbal English communication skills
- A keen eye for detail and pattern recognition
- Strong time management and ability to work independently
- Comfortable flagging issues clearly to the wider team
✨ Benefits
- What you can expect
- Our goal is to maintain a culture where people look forward to work – whether in our centrally located office in Dublin or working from home.
- We do that by making Distilled a place you'll be listened to and trusted to do your job.
- We want you to feel confident that this is the right place for you, your career, your wellbeing and your future.
- Our Values & Shared Behaviours
Full job description
*** This is a part-time 12 month contract providing Weekend cover - Friday, Saturday & Sunday
What’s the Opportunity
As custodians of Ireland's leading online marketplaces — Daft.ie, DoneDeal.ie, Adverts.ie and Gumtree.ie — we exist to make buying and selling in Ireland simple. Our Customer Support team is on the front line of that mission, giving our users fast, reliable, personal support and putting them at the centre of everything we do.
We're hiring a Junior Customer Support Professional to cover our weekend shifts (Friday–Sunday) on a 12-month contract. You'll be the first point of contact for our users at one of the busiest times for our platforms.
How you’ll Play your Part
Handling a high volume of emails, reports and reviews efficiently and professionally
Providing fast, accurate, friendly responses across all four brands
Getting to the root cause of queries and complaints, spotting patterns, and looping in our developer team and trust team when needed
Prioritising your time across different types of requests
Monitoring platforms for fraudulent activity and reporting findings
Troubleshooting technical queries and following process to resolve issues
Building deep product and platform expertise, and a strong understanding of our users
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