About the Role
We are seeking an experienced Level 3 Engineer and Microsoft 365 Specialist to design, build, and strengthen internal technology platforms while delivering high-quality technical support across a diverse small-business client environment.
This is a hands-on position suited to an experienced MSP professional who combines strong technical capability with a practical builder mindset. The initial focus will be on enhancing internal systems, configuring and improving RMM and PSA platforms, strengthening documentation and service-management standards, and uplifting Microsoft 365 security and endpoint-management environments.
You will also provide Level 1, Level 2, and Level 3 incident triage, incident management, and technical support while proactively identifying opportunities to improve security, scalability, automation, and service delivery.
About the Client
You will be working with a South Australian managed services provider supporting a carefully selected portfolio of small-business clients. The organisation combines enterprise-level technology expertise with a personalised, trusted-partner approach and is entering an exciting stage of growth.
As part of this growth, the business is strengthening its internal systems, tools, security controls, and service-management capabilities to deliver increasingly secure, structured, and scalable technology services.
Ideal Profile
Experience & Role Requirements
- Minimum five years of relevant experience across IT engineering, systems administration, or technical support.
- Demonstrated Level 3 capability within Microsoft 365 environments, including strong hands-on experience with Intune, Conditional Access, Windows Autopilot, and Microsoft Purview.
- Previous experience working within a managed services provider environment.
- Proven ability to design, implement, and support production systems rather than solely administer established environments.
- Strong incident triage and incident-management experience across Level 1, Level 2, and Level 3 issues.
- Experience configuring or improving RMM and PSA platforms and associated workflows.
- Working knowledge across networking, endpoint management, identity, security, backup, and SaaS administration.
- Ability to audit technology environments, identify control or configuration gaps, and deliver structured remediation.
- Strong written and verbal English communication skills with excellent technical documentation discipline.
Technical Skills
- Strong Microsoft 365 administration and security expertise.
- Hands-on capability with Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management.
- Experience with Microsoft Purview, data loss prevention, and information/document classification.
- Knowledge of RMM and remote-support platforms; NinjaOne experience is highly regarded, while TeamViewer familiarity is beneficial.
- Experience configuring PSA platforms and service-management workflows.
- Microsoft Azure capability, particularly virtual machine and terminal-server provisioning, is highly regarded.
- Experience with Microsoft 365 and SaaS backup solutions, including NinjaOne SaaS Backup, is advantageous.
- Familiarity with multi-tenant management solutions such as CIPP or Microsoft Lighthouse is advantageous.
- Experience supporting Ubiquiti UniFi networking and Lenovo and HP desktop environments.
- Sound understanding of SaaS concepts, cybersecurity controls, and secure administration practices.
Qualifications & Certifications
- Relevant Microsoft certifications covering Microsoft 365, endpoint management, security, or Azure, or equivalent demonstrable technical capability.
- ITIL certification is highly regarded, supported by practical knowledge of IT service management and change management.
- A tertiary qualification in Information Technology, Computer Science, Systems Engineering, or a related discipline is desirable.
Professional Attributes
- Methodical, structured, and highly attentive to detail.
- Proactive and self-directed, with the confidence to identify priorities and recommend improvements.
- Strong commitment to clear, accurate, and maintainable technical documentation.
- Practical builder mindset with ownership of solution quality, usability, and maintainability.
- Comfortable balancing platform-development initiatives with client support requirements in a growing MSP environment.
- Curious about AI, automation, and emerging technologies, with an ability to explore them responsibly.
- Reliable and trustworthy when managing privileged access to client environments.
Responsibilities
- Design, configure, and continuously improve internal IT systems, tools, and service-delivery capabilities.
- Build and administer remote monitoring and management environments, including supporting the transition toward NinjaOne and existing TeamViewer capabilities.
- Configure and enhance PSA platforms and associated operational workflows.
- Deliver Level 1, Level 2, and Level 3 technical support, including incident triage and incident management.
- Implement and administer Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management environments.
- Configure Microsoft Purview capabilities, including data loss prevention and information/document classification.
- Implement and maintain Microsoft 365 and SaaS backup solutions.
- Support secure administration across multiple Microsoft 365 tenants using appropriate tenant-management platforms.
- Assess and audit internal and client environments, identifying security, configuration, and control gaps and implementing structured improvements.
- Support Microsoft Azure and broader systems-engineering activities, including virtual machine and terminal-server provisioning.
- Configure and support Ubiquiti UniFi networking environments and Lenovo and HP desktop devices.
- Create and maintain comprehensive technical documentation, implementation records, standards, procedures, and change records.
- Apply structured IT service-management and change-management practices across technical work.
- Help strengthen client environments against relevant cybersecurity standards and controls, including SMB1001 Gold where applicable.
- Explore practical applications of AI and automation to improve internal processes, service delivery, and client outcomes.
- Proactively identify priorities, ask informed questions, and recommend improvements with limited day-to-day direction.
How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones
