Remote Jobs RockRemote Jobs Rock

Team Lead, HR Service Centre

🕒 5 days ago
📍 🇨🇦 Mississauga - Remote🎙️ Leadership🧯 HR Manager📢 🇬🇧 English Required📢 🇫🇷 French Required💼 Full-Time
HR OperationsHR Shared ServicesEmployee ServicesHR Service Delivery
Apply Now

📜 Description

  • Provide HR support for an assigned client group, including inquiries, transactions, case management, data updates, and documentation.
  • Coach and guide HR Service Centre Coordinators; support onboarding and training for new team members.
  • Prioritize work, coordinate team coverage, and maintain consistent service standards.
  • Escalate and resolve complex or non-standard inquiries.
  • Conduct quality checks, identify recurring issues, and recommend process improvements.
  • Maintain knowledge resources and collaborate with HR, Payroll, IT, and business stakeholders on issues and changes.

🛠️ Requirements

  • A Great Attitude!
  • 3–5 years of HR experience in HR Operations, HR Shared Services, Employee Services, or a similar HR support environment.
  • Experience as a Team Lead, Senior Coordinator, or in another role providing day-to-day coaching and support to a team.
  • Strong customer service skills and a practical, people-focused approach.
  • Excellent organization, attention to detail, and follow-through.
  • Sound judgement and a high degree of professionalism, discretion, and confidentiality.
  • Strong communication and problem-solving skills, with the confidence to address issues constructively.
  • Ability to balance individual responsibilities, shifting priorities, and team support in a fast-paced environment.
  • Experience working with HR systems, case-management tools, and employee data.
  • Bonus points if you're bilingual in English and French!

✨ Benefits

  • Be part of an industry that's more important than ever!
  • Award winning safety culture.
  • A remote work model.
  • Supportive
Full job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

WHAT'S THE ROLE?

A working Team Lead role for someone who can coach and support others while remaining actively involved in day-to-day HR service delivery.

We're hiring an HR Service Centre Team Lead to help deliver exceptional HR support for our operations across Canada and the United States.

WHAT YOU'LL DO

This is a hands-on role that combines individual contribution with day-to-day team leadership. You’ll manage your own HR service responsibilities while coaching and supporting a team of HR Service Centre Coordinators. You’ll help the team prioritize work, resolve more complex inquiries, maintain service standards, and deliver a positive employee experience.

  • Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation.
  • Coach, mentor, and provide practical guidance to HR Service Centre Coordinators.
  • Help prioritize work, coordinate team coverage, and maintain consistent service delivery.
  • Serve as the first point of escalation for complex or non-standard inquiries.
  • Support onboarding and training for new team members and reinforce standard processes and service expectations.
  • Complete quality checks, identify recurring issues, and recommend practical improvements.
  • Maintain procedures, templates, checklists, and knowledge resources.
  • Work with HR, Payroll, IT, and business stakeholders to resolve issues and support process or system changes.

Qualifications

WHO WE'RE LOOKING FOR

  • A Great Attitude!
  • 3–5 years of HR experience in HR Operations, HR Shared Services, Employee Services, or a similar HR support environment.
  • Experience as a Team Lead, Senior Coordinator, or in another role providing day-to-day coaching and support to a team.
  • Strong customer service skills and a practical, people-focused approach.
  • Excellent organization, attention to detail, and follow-through.
  • Sound judgement and a high degree of professionalism, discretion, and confidentiality.
  • Strong communication and problem-solving skills, with the confidence to address issues constructively.
  • Ability to balance individual responsibilities, shifting priorities, and team support in a fast-paced environment.
  • Experience working with HR systems, case-management tools, and employee data.
  • Bonus points if you're bilingual in English and French!

Additional Information

WHAT’S IN IT FOR YOU?

  • Be part of an industry that's more important than ever!
  • Award winning safety culture.
  • A remote work model.
  • Supportive team environment with room to grow together.
  • Employee Referral Program.
  • We are growing!
  • Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: we are not accepting candidates referrals from recruitment agencies.

Videos To Watch

Delinea

Director, People Business Partner - Product, Technology & AI

🕒 3 days ago
Delinea👥 11 - 50 employees🏢 Computer Software

Leads people strategy and organizational effectiveness for Product, Technology, and AI, advising senior leaders on the GM operating model, workforce planning, talent, performance, and change.

People Business PartneringOrganizational DesignWorkforce PlanningChange Management
The Adaptavist Group

Regional HR Manager

🕒 3 days ago
The Adaptavist Group👥 201 - 500 employees🏢 Information Technology And Services

Manage UK people matters across employee relations, employment law, benefits, pay and organisational change, while advising senior leaders, overseeing a direct report and supporting cross-border projects.

UK Employment LawEmployee RelationsHR Business PartneringOrganisational Change
SGS

Senior Director Human Resources

🕒 4 days ago
SGS👥 10,000+ employees🏢 Information Technology And Services

Leads HR Business Partners and sets human resources strategy for assigned business units, advising leaders and employees on workforce programs, employee relations, compliance, and organizational performance.

📍 🇨🇦 Canada - Remote💰 C$138.8k - C$155k / year💼 Full-Time🎙️ Leadership🧯 HR Manager📢 🇬🇧 English Required📢 🇫🇷 French Required
Human Resources StrategyHR Business PartneringEmployee RelationsLabor Relations
Datavant

Director, HR Business Partner (Technology)

🕒 4 days ago
Datavant👥 10,000+ employees🏢 Software Development🤝 B2B

Leads HR strategy for technology business units, advising senior leaders on workforce planning, talent and organizational effectiveness while guiding acquisition integrations, employee relations, and a high-performance culture.

HR Business PartneringWorkforce PlanningOrganizational DevelopmentAcquisition Integration
Renaissancelearning-Nam

Manager, Global Mobility & People Relations

🕒 5 days ago
Renaissancelearning-Nam👥 1001 - 5000 employees🏢 Education🤝 B2B

Oversee global mobility and immigration programs, advise employees and leaders on HR policies and employee relations, and lead cross-functional HR projects and process improvements.

Global MobilityImmigration ProgramsRelocation ProgramsVendor Management

Trusted by Remote Workers