Operational Excellence Senior Program Lead
As an Operations Excellence Senior Program Lead, you'll optimize workflows and tooling for Coinbase's global Customer Experience operation, driving measurable improvements in quality and efficiency.
WHO ARE WE?
We've been serving clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.
WHAT’S THE JOB?
Based at a world‑class Dexterra workforce accommodations facility, the Site Manager is accountable for the overall operations, direction, and success of a rapidly growing workforce accommodations construction operation. The facility will launch at approximately 500 rooms and is expected to scale quickly to more than 4,000 rooms.
This role carries full site accountability and requires a senior leader with demonstrated experience managing large, complex hospitality or accommodation environments. The Site Manager provides strategic leadership and hands‑on project management across key service lines, including:
The successful candidate will build, lead, and inspire a high‑performing, service‑driven team, ensuring operational excellence while maintaining a strong focus on safety, guest experience, and client satisfaction.
This is a safety‑sensitive position and requires drug, alcohol, and fit‑to‑work testing as a condition of employment.
KEY RESPONSIBILITIES
WHO ARE WE LOOKING FOR?
The ideal candidate brings senior‑level operational leadership experience and demonstrates a strong sense of ownership, accountability, and service excellence.
You are someone who:
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
#IND 3
As an Operations Excellence Senior Program Lead, you'll optimize workflows and tooling for Coinbase's global Customer Experience operation, driving measurable improvements in quality and efficiency.
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