Senior GTM Strategy & Operations Manager
Circleci👥 201 - 500 employees🏢 Computer Software
Drive growth and operational excellence as a Senior GTM Strategy and Operations Manager, developing strategies to enhance efficiency and foster partnerships.
Senior Manager, AI Performance & Operations
🕒 19 days ago
AI WorkflowsLLMsRAGVoice AI
📜 Description
- Own the health of major voice and text AI workflows, ensuring business, quality, safety, and operational outcomes are met.
- Maintain a current view of all major workflows, including status, maturity, failure modes, and next actions.
- Monitor weekly indicators and oversee production dashboards to track behavior independently.
- Lead response for AI regressions and drive post-mortems to closure.
- Run structured cycles for 'mini-launches' like model swaps and prompt changes.
- Guide new workflows during incubation to ensure they launch with proper instrumentation and safety models.
🛠️ Requirements
- Strong production experience with LLMs, RAG, voice AI, or equivalent ML systems.
- Demonstrated experience designing or operating rubrics, scoring frameworks, and regression tests.
- A clear mental model for distinguishing failure modes, such as model reasoning and workflow logic.
- Comfort with active experimentation, including prompt/context tuning and safe model migrations.
- Excellent cross-functional judgment and communication skills in high-accountability environments.
- Deep personal accountability with a drive to own results.
✨ Benefits
- Employer sponsored health, dental and vision plan with low or no premium.
- Generous paid time off.
- $100 monthly mobile or internet stipend.
- Stock options for all employees.
- Bonus eligibility for all roles excluding Director and above.
- Commission eligibility for Sales roles.
- Parental leave program.
- 401K program.
Full job description
As a Senior Manager, AI Performance & Operations, you will oversee the performance and continuous improvement of AI workflows to ensure optimal service and experience.
Description
- Own the health of major voice and text AI workflows, ensuring business, quality, safety, and operational outcomes are met.
- Maintain a current view of all major workflows, including status, maturity, failure modes, and next actions.
- Monitor weekly indicators and oversee production dashboards to track behavior independently.
- Lead response for AI regressions and drive post-mortems to closure.
- Run structured cycles for 'mini-launches' like model swaps and prompt changes.
- Guide new workflows during incubation to ensure they launch with proper instrumentation and safety models.
Requirements
- Strong production experience with LLMs, RAG, voice AI, or equivalent ML systems.
- Demonstrated experience designing or operating rubrics, scoring frameworks, and regression tests.
- A clear mental model for distinguishing failure modes, such as model reasoning and workflow logic.
- Comfort with active experimentation, including prompt/context tuning and safe model migrations.
- Excellent cross-functional judgment and communication skills in high-accountability environments.
- Deep personal accountability with a drive to own results.
Benefits
- Employer sponsored health, dental and vision plan with low or no premium.
- Generous paid time off.
- $100 monthly mobile or internet stipend.
- Stock options for all employees.
- Bonus eligibility for all roles excluding Director and above.
- Commission eligibility for Sales roles.
- Parental leave program.
- 401K program.
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