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Member Service Guide: Care Guide (Bilingual, Spanish)

🕒 11 days ago
📍 🇯🇵 Japan - Remote🪈 Entry-level🤝 Customer Success Manager📢 🇪🇸 Spanish Required📢 🇬🇧 English Required💼 Full-Time
Bilingual CommunicationHealthcare NavigationCare CoordinationProblem Resolution

📜 Description

  • Deliver exceptional member support by responding to inquiries with empathy and accuracy.
  • Assist members with provider searches, appointment scheduling, and care coordination.
  • Apply clinical protocols to support members with health concerns and medication refills.
  • Educate members on plan benefits and available resources.
  • Ensure accurate documentation to support continuity of care.
  • Collaborate with clinical teams to resolve member needs efficiently.

🛠️ Requirements

  • Professional fluency in both English and Spanish, written and oral.
  • Experience in healthcare navigation and care coordination.
  • Ability to work within established protocols and escalation pathways.
  • Strong digital communication skills across various platforms.
  • Demonstrated critical thinking and problem-solving abilities.
  • Empathy and emotional intelligence in member interactions.

Benefits

  • Dental
  • Vision plan with low or no premium
  • Generous paid time off.
  • $100 monthly mobile or internet stipend.
  • Stock options for all employees.
  • Bonus eligibility for all roles excluding Director and above.
  • Parental leave program.
  • 401K program.
Full job description

As a bilingual Member Service Guide at Devoted Medical, you will be the trusted voice for members, guiding them through healthcare navigation with empathy and clarity.

Description

  • Deliver exceptional member support by responding to inquiries with empathy and accuracy.
  • Assist members with provider searches, appointment scheduling, and care coordination.
  • Apply clinical protocols to support members with health concerns and medication refills.
  • Educate members on plan benefits and available resources.
  • Ensure accurate documentation to support continuity of care.
  • Collaborate with clinical teams to resolve member needs efficiently.

Requirements

  • Professional fluency in both English and Spanish, written and oral.
  • Experience in healthcare navigation and care coordination.
  • Ability to work within established protocols and escalation pathways.
  • Strong digital communication skills across various platforms.
  • Demonstrated critical thinking and problem-solving abilities.
  • Empathy and emotional intelligence in member interactions.

Benefits

  • Dental
  • Vision plan with low or no premium
  • Generous paid time off.
  • $100 monthly mobile or internet stipend.
  • Stock options for all employees.
  • Bonus eligibility for all roles excluding Director and above.
  • Parental leave program.
  • 401K program.

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