Job Summary
The Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.
As a Systems Support Engineer (Night Shift), you will provide exceptional technical support, assist with software deployment, and ensure customer satisfaction through effective resolution analysis.
As a Technical Support Engineer, you'll resolve complex technical issues, manage customer cases, and collaborate across teams to enhance customer satisfaction with Trustonic products.
Serve as a Tier 2 support professional, triaging and resolving technical requests while collaborating with engineering and product teams to enhance operational efficiency.
The IT Support Specialist (Level 2) provides second-line support, resolving incidents and user queries while ensuring high customer satisfaction and system reliability.
As a Technical Support Engineer, you will manage customer communications, provide multi-channel support, and troubleshoot technical issues while liaising with various teams.
