🕒 2 days ago
Manage and grow a portfolio of approximately 200 small and medium-sized business accounts, building senior stakeholder relationships and driving product adoption, revenue expansion, and a better customer experience.
Business Development Manager
🕒 17 days ago
Customer Relationship ManagementCustomer ServiceAccount ManagementHazmat Services
📜 Description
- Manage relationships with assigned facilities and support customer satisfaction.
- Troubleshoot, research, and resolve service questions and issues with sales and other teams.
- Use customer success tools to monitor customer progress and service utilization.
- Coordinate with sales and operations management to manage cases and identify upsell and service opportunities.
- Provide administrative support to the sales team and company president on customer- and sales-related tasks.
🛠️ Requirements
- High school diploma or equivalent required; bachelor's degree preferred.
- 2+ years of customer service or account management experience in the hazmat space.
- Strong communication, presentation, interpersonal, organizational, and time-management skills.
- Analytical skills, attention to detail, accuracy, business acumen, and problem-solving ability.
- High proficiency in Word, Excel, Access, and PowerPoint.
- Passion for delivering exceptional customer service and helping customers achieve their goals.
✨ Benefits
- Monitor customer outcomes, wellness call responses, and issue cases; document communications and account records.
Full job description
MCF Environmental Services, Inc. established in 1989 is an environmental waste transportation services Company looking for a positive and energetic Customer Success Specialist/Sales Account Manager to join our team in Ellenwood, GA!
The BD Manager will assist the sales department and will act as a link between external customers and internal operations. This individual will have excellent problem-solving skills and a passion for delivering exceptional customer service.
What you will do...
• Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction
• Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; Collaborate with other resources required to resolve issues.
• Leverage customer success tools to monitor customers' progress and utilization of our services
• Liaison between sales and operations management to ensure timely management of cases
• Liaison between sales and operations to identify upsell opportunities and servicing opportunities
• Monitoring customer outcomes, wellness call responses, and customer issue case management
• Demonstrate service expertise through interactions with customers
• Document all communication and maintain appropriate records for all accounts in our database
• Administrative support to Sales team and President of MCF with customer and/or sales related tasks
Skills & Qualifications
• High school diploma or equivalent required; 4-year bachelor’s degree preferred
• 2+ years of customer service experience/account management experience within hazmat space
• Superior communication and presentation skills
• Strong desire to help customers achieve their goals
• Interpersonal skills to work well in a team environment
• Organizational and time management skills
• Analytical skills (pay strong attention to detail)
• High level of accuracy
• Strong business acumen and problem-solving skills
• High proficiency in Word, Excel, Access and PowerPoint.
Similar jobs
Search more Account Manager jobs
🕒 2 days ago
As a Growth Account Manager, you will drive customer expansion and retention by identifying growth opportunities and managing a portfolio of Ramp customers.
🕒 4 days ago
Manage and grow a portfolio of emerging hosts by improving listings, pricing, availability, and hospitality standards while providing platform education and support to drive host retention and guest success.
📍 🇪🇸 Barcelona - Hybrid💰 €40k - €46k / year💼 Full-Time🎹 Mid-level🧑💼 Account Manager📢 🇬🇧 English Required📢 🇪🇸 Spanish Required
MEDIOR ACCOUNTMANAGER HORECA REGIO Noord Holland
🕒 3 days ago
Metro/makro👥 1001 - 5000 employees🏢 Wholesale
🕒 3 days ago
Grow and manage a HoReCa customer portfolio in your region through field sales, new-customer acquisition, strategic relationship development, and advice on assortment, purchasing, and margins.
📍 🇳🇱 Netherlands - Remote💼 Full-Time🎹 Mid-level🧑💼 Account Manager📢 🇳🇱 Dutch Required📢 🇬🇧 English Required
🕒 3 days ago
Manage and grow a portfolio of end-user and OEM accounts by sustaining sales, strengthening customer relationships, and identifying opportunities for gas chromatography and other sensing technologies.