🕒 8 days ago
Manage customer credit and collections by reviewing credit applications and held orders, assessing account risk, resolving billing issues, and coordinating payment arrangements to support timely collections.
Bilingual Accounts Receivable Specialist – Call Center
📅 Sep 16
📍 🇨🇦 Canada - Remote💰 $65k - $71k / year🎹 Mid-level🏦 Accounts Receivable📢 🇫🇷 French Required📢 🇬🇧 English Required💼 Full-Time
Accounts Receivable CollectionsOutbound CallingPayment NegotiationCustomer Service
📜 Description
- Make high-volume outbound calls about outstanding balances and payment commitments.
- Request payment and negotiate arrangements within company guidelines.
- Investigate payment details and account inquiries using ERP and CRM systems.
- Document customer interactions, commitments, and follow-up actions accurately.
- Follow up on arrangements and unresolved issues; escalate complex concerns appropriately.
- Meet performance targets while providing professional, solution-oriented customer service.
🛠️ Requirements
- French–English bilingualism, both spoken and written, is required to communicate effectively with stakeholders across several Canadian provinces, including Quebec, as well as in the United States.
- Asset: Previous experience working in a fast-paced, metric-driven call-center.
- Experience in high-volume accounts receivable collections, telesales or a comparable outbound-calling role.
- Strong active-listening, problem-solving, negotiation, and customer-service skills.
- High energy, resilience, and the ability to remain professional under pressure.
- Motivated by achieving individual and team targets.
- Open to coaching, feedback, and continuous improvement.
- Able to adapt to changing processes, priorities and systems as needed.
- Strong organizational skills, including attention to detail and accurate notetaking.
✨ Benefits
- Permanent, full-time position (40h per week)
- Annual salary of $65,000 to $71,000, based on experience and qualifications
- Flexible work arrangement: work in a hybrid model from one of our facilities or 100% remotely from anywhere in Canada.
- Group insurance benefits and Retirement savings program following the probationary period
Full job description
Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.
In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...
We are looking to bring on a Bilingual Accounts Receivable Specialist to our growing team in Canada. This can be a fully remote position and this person can live anywhere in Canada.
Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.
In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Responsibilities:
This role is responsible for contacting customers by phone to secure payment commitments, resolve payment-related concerns, and maintain accurate records of customer interactions. The A/R Specialist will work in a fast-paced, metric-driven environment and is expected to achieve defined performance targets while delivering professional customer service.
Experience and Skills:
Benefits and Working Conditions:
- Permanent, full-time position (40h per week)
- Annual salary of $65,000 to $71,000, based on experience and qualifications
- Flexible work arrangement: work in a hybrid model from one of our facilities or 100% remotely from anywhere in Canada.
- Group insurance benefits and Retirement savings program following the probationary period
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