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Senior Customer Success Engineer - Prisma AIRS

📅 Aug 9
Customer Success EngineeringApplication SecurityData SecurityAI Ecosystem

📜 Description

  • Serve as the lead technical authority, architecting and deploying complex, scalable security solutions across global client environments.
  • Translate intricate enterprise business demands into robust technical blueprints.
  • Provide masterful technical expertise in Prisma AIRS, driving capacity planning and seamless upgrades.
  • Guide Fortune 500 enterprises on embedding intelligent agents and automated security frameworks into core workflows.
  • Champion predictive data analytics to evaluate customer environment health and mitigate operational risks.
  • Act as the ultimate technical escalation point for critical production environments.

🛠️ Requirements

  • 5+ years of experience as a Senior/Lead Customer Success Engineer, Solutions Architect, Senior DevOps Engineer, or Technical Consultant.
  • Proven track record of managing technical success for high-profile enterprise client portfolios.
  • Direct expertise in data/information security and advanced API orchestration.
  • Deep hands-on background in modern application development and software-defined networking concepts.
  • Exceptional verbal, written, and presentation skills for articulating complex security architecture.
Full job description

As a Senior Customer Success Engineer at Palo Alto Networks, you will redefine customer success by focusing on high-impact strategies and architecting scalable security solutions for global enterprises.

Description

  • Serve as the lead technical authority, architecting and deploying complex, scalable security solutions across global client environments.
  • Translate intricate enterprise business demands into robust technical blueprints.
  • Provide masterful technical expertise in Prisma AIRS, driving capacity planning and seamless upgrades.
  • Guide Fortune 500 enterprises on embedding intelligent agents and automated security frameworks into core workflows.
  • Champion predictive data analytics to evaluate customer environment health and mitigate operational risks.
  • Act as the ultimate technical escalation point for critical production environments.

Requirements

  • 5+ years of experience as a Senior/Lead Customer Success Engineer, Solutions Architect, Senior DevOps Engineer, or Technical Consultant.
  • Proven track record of managing technical success for high-profile enterprise client portfolios.
  • Direct expertise in data/information security and advanced API orchestration.
  • Deep hands-on background in modern application development and software-defined networking concepts.
  • Exceptional verbal, written, and presentation skills for articulating complex security architecture.
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