Practice Lead

As the Practice Lead at Palo Alto Networks, you will drive operational excellence and customer success across the Cortex and Cloud portfolios, influencing delivery and strategic initiatives.

Description

• Own the application and quality governance of global COE methodologies tailored to regional market dynamics.
• Establish alignment between Professional Services and Customer Success organizations for unified delivery frameworks.
• Serve as the regional authority for complex methodology and execution challenges, resolving delivery roadblocks.
• Enforce a cohesive customer journey from implementation to long-term account value optimization.
• Define and optimize operational boundaries between Professional Services and Customer Success.
• Design and enforce repeatable execution models leveraging AI insights for improved delivery margins.

Requirements

• 10+ years of experience leading large-scale transformational initiatives in Professional Services or Management Consulting.
• 5+ years of experience in strategic operations or business transformation within a high-growth cybersecurity or cloud provider.
• Exceptional capability to influence and drive organizational change across executive teams.
• Solid understanding of machine learning and Generative AI in security operations.
• Proven success in building and optimizing delivery methodologies and operational governance models.
• Stellar verbal, written, and presentation skills for communicating complex strategies.