Product Manager II, Content Compliance
Pinterest👥 5001 - 10,000 employees🏢 Computer Software
Drive compliance initiatives by managing the product roadmap for tools that support rights holders and ensure adherence to content and IP laws.
Support Operations Systems Lead
📅 May 27
Support OperationsSystems OperationsTechnical Program ManagementTicketing Platforms
📜 Description
- We're hiring a Support Operations Systems Lead to help own the systems, workflows, and operating rhythms that keep User Operations running reliably at scale.
- The ideal person is more technical than a traditional operations lead, more hands-on than a traditional TPM, and less software-engineering-heavy than a dedicated SWE. You should be comfortable investigating messy
- Own day-to-day operations for core support systems, including ticketing workflows, routing, queues, labels, taxonomy, escalations, and related tooling.
- Triage urgent operational issues as they arise, especially when system behavior, workforce distribution, queue health, or SLA risk looks off.
- Manage intake, prioritization, and follow-through for systems requests from support managers, TSEs, operations leads, engineering, product, and other internal
🛠️ Requirements
- You have experience in support operations, systems operations, technical program management, or a similarly cross-functional technical systems role.
- You are comfortable working close to operational systems such as ticketing platforms, routing workflows, queue configuration, labels/taxonomies, dashboards, Slack workflows, and internal tools.
- You are technical enough to investigate system issues, read configuration or code, and partner effectively with engineers, even if you are not primarily a software engineer.
- You are excellent at triage and prioritization: when several things are broken or ambiguous, you can quickly determine what is urgent, what needs investigation, what needs escalation, and what should become a longer-term fix.
- You can own work end to end: clarify the problem, align stakeholders, sequence the work, communicate tradeoffs, launch safely, and measure whether the change worked.
- You are comfortable pushing back thoughtfully and can tell stakeholders “not yet,” “not this way,” or “this should be part of a broader fix” while maintaining trust.
- You are energized by a role that blends firefighting with systems-building, and you have a strong bias toward action, clarity, and continuous improvement.
Similar jobs
Search more Product Manager jobsProduct Manager II, Search Experience
Pinterest👥 5001 - 10,000 employees🏢 Computer Software
As a Product Manager II for Search Experience, you will develop and execute a cohesive search strategy, build innovative features, and enhance the search experience for users on Pinterest.
Staff Product Manager - dbt v2
Fivetran👥 10,000+ employees🏢 Software Development🤝 B2B
Lead the dbt v2 roadmap by delivering new functionality and features that enhance product-led growth and align with engineering and business strategies.
Staff Product Manager - dbt v2
Fivetran👥 10,000+ employees🏢 Software Development🤝 B2B
Lead the dbt v2 roadmap, driving product-led growth by delivering new functionality and integrating features that enhance enterprise value.
Product Manager [IC4]
Sourcegraph91👥 51 - 200 employees🏢 Computer Software
As a deeply technical Product Manager, you will shape and deliver products for developers and AI agents, working across engineering teams to prioritize and translate customer needs into actionable product decisions.