🕒 2 days ago
Leads global facilities strategy and regional teams, setting standards for safe, high-quality clinics and offices while overseeing vendors, budgets, compliance, and operational performance as Neko expands.
BPO Team Leader - Spanish
🕒 3 days ago
Team LeadershipCall Centre OperationsCustomer ServiceMedical Assistance Operations
📜 Description
- Supervise daily operations, resolve incidents, and identify process improvements.
- Train, coach, motivate, and evaluate team members.
- Plan operations and optimise staffing and resources.
- Monitor productivity, quality, and operational KPIs; prepare reports and analyse performance data.
- Collaborate across departments to improve customer experience, service efficiency, and cost control.
🛠️ Requirements
- Previous experience as a Team Leader, Supervisor, Coordinator, or Team Manager.
- Experience in a call centre, contact centre, customer service, or assistance operations.
- Knowledge of operational processes and incident management.
- Strong communication, organisational, and problem-solving skills; ability to motivate and develop a team.
- Customer-service orientation, accountability, and proactivity.
- High level of Spanish and English.
✨ Benefits
- Permanent employment contract (contrato indefinido).
- Full-time position.
- Intensive morning and/or afternoon shifts.
- Hybrid working model.
- Competitive salary plus a language allowance.
- Employee and family discount programme.
- International working environment.
- Support team members with complex medical assistance cases and during high-demand periods.
Full job description
Our client is looking for a Team Leader to manage its operations team within a medical assistance service. The ideal candidate has experience leading teams in a call centre, contact centre, customer service environment, or assistance operations.
Main responsibilities
Supervise daily operations, identify improvements, and resolve incidents.
Support team members with complex medical assistance cases and periods of high demand.
Train, coach, motivate, and evaluate team members.
Organise operational planning and optimise staffing and resources.
Monitor productivity, quality, and operational performance indicators (KPIs).
Collaborate with other departments to improve customer experience and service efficiency.
Help achieve productivity targets and control operational costs.
Prepare reports and analyse performance data to support decisions.
Requirements
Previous experience as a Team Leader, Supervisor, Coordinator, or Team Manager.
Experience in a call centre, contact centre, customer service, or assistance operations.
Knowledge of operational processes and incident management.
Strong communication, organisational, and problem-solving skills.
Ability to motivate, develop, and lead a team.
Customer-service orientation, accountability, and proactivity.
High level of Spanish and English.
Benefits
Permanent employment contract (contrato indefinido).
Full-time position.
Intensive morning and/or afternoon shifts.
Hybrid working model.
Competitive salary plus a language allowance.
Employee and family discount programme.
International working environment.
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