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Solutions Architect

📅 Aug 3
Customer Experience (cx)TelephonyContact Center InfrastructureAWS

📜 Description

  • Leverage domain expertise in Customer Experience (CX) and related ecosystems.
  • Serve as the authoritative source on Cresta's platform integrations and technical benefits.
  • Own the Technical Architecture blueprint from pre-sales to post-sales.
  • Collaborate with Sales, Product, Marketing, and Engineering to meet customer needs.
  • Support technical implementation teams to ensure successful customer onboarding.

🛠️ Requirements

  • Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.).
  • Good understanding of integration options, APIs, iPaaS, UI Integrations.
  • Highly experienced with AWS, GCP, Salesforce.
  • Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems.
  • Extensive experience in large scale enterprise software implementations and solutions architecture.
  • Deep understanding of how enterprises leverage Generative AI solutions.
  • Highly organized with the ability to manage complex processes and stakeholders.

Benefits

  • We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical
  • Dental, and vision coverage with plans to fit you and your family • Paid parental leave for all new parents welcoming a new child • Remote
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